Community Health Worker Supervisor

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Community Health Worker Supervisor Location Cleveland Facility Community Health and Wellness Center Department Center for Community Health-Executive Administration Job Code T98013 Shift Days Schedule 8:00am-5:00pm Job Summary The Community Health Worker (CHW) Supervisor provides supervision, coaching, and direct support to the CHW team. The CHW Supervisor provides leadership to other CHWs through training, mentoring, and case conferencing. The CHW Supervisor carries a limited caseload and supports patients and their social and health needs to navigate and access community resources, social services, and medical systems. This role collaborates both internally and externally and will partner cross functionally with team members including medical providers, social workers, and case managers. The CHW Supervisor demonstrates an advanced level of communication and interdisciplinary collaboration, professionalism, and systems-based thinking with an emphasis on the importance of patient-centered care, education, and organizational involvement to meet the team’s identified goals. The CHW Supervisor will effectively communicate feedback and provide ongoing coaching and mentoring to staff while supporting a learning environment to advance team skills and promote professional development. Job Details Job Responsibilities: Act as a subject matter expert on CHW program workflow and care model, providing leadership, guidance, and best practice techniques to CHW staff. Carry a personal patient caseload. Conduct social determinants of health interviews with patients to identify needs and document appropriately. Develop a plan to address social determinants of health and health equity needs. Assist patients with problem-solving barriers to health stabilization by identifying, locating, connecting to, and navigating needed community and medical system services. This may include accompanying patient to appointments and assisting patients with completing forms to access needed services. Link patients to and inform them of available community resources. Teach patients the knowledge and skills needed to obtain care (empowerment). Actively build individual/client, community, and team capacity. Be a spokesperson and advocate for clients when they are unable to speak for themselves. Serve as a lead community representative by attending community coalition and workgroup meetings, making presentations on behalf of the programs and fostering collaborative relationships with community partners, community resources, health plans, and providers. Promote growth of Community Health Worker team members in areas of patient-centered care, education, and cross-organizational care. Provide continual coaching support and guidance in promoting adherence to the CHW Care Model and other evidence-based practice. Lead onboarding, orientation, and training of CHW staff. Assign incoming patient referrals and monitor volume of referrals assigned to CHW staff. Ensure employees have the needed tools and resources to achieve goals and ensure compliance. Work closely with Program Director on day-to-day program operations. Other duties as assigned. Education: Bachelor’s Degree in Social Work, Human Services, Healthcare, or related field. Four years of relevant community health worker experience may be considered in lieu of degree. Languages: English required. Spanish (oral and written) preferred for some communities. Certifications: Licensed Social Worker, Registered Nurse, or Community Health Worker Certification preferred. Candidates without a SW or RN license or CHW certification will be required to complete the CHW training within twelve months of hire date. Valid driver’s license. Competencies: Knowledge about community resources appropriate to the needs of patients/families. Effective time management practices (able to organize time, prioritize projects efficiently and effectively) de-escalation skills; problem solving skills and managing change and conflict; and knowledge of computer software. Able to develop trust and effective work relationships with staff members, individuals, families and external and internal professionals; strong information gathering/interviewing techniques. Work Experience: Two years of experience in a supervisory role. Three years of experience in community outreach, health education, or in a role representing or supporting local community agencies. Work history demonstrating increasing levels of supervisory responsibility. Ability to communicate effectively with and relate to individuals from various economic, social, and cultural backgrounds. Assessment and evaluation skills. Ability to work independently while collaborating effectively as a team member with other health professionals. Ability to navigate systems and coordinate patient care. Willingness to learn new models and modalities. Excellent verbal and written communication skills. Demonstrate a professional demeanor. Able to work in less well-defined or structured situations and comfortable with ambiguity and change. Willingness to creatively approach problem solving. Computer skills and ability to navigate databases and software programs for patient documentation and tracking. Preferred Qualifications: Knowledge of community health worker and team-based care. Experience in addressing health and social service needs of vulnerable populations, preferred. Vulnerable populations include the economically disadvantaged, racial and ethnic minorities, the uninsured, low-income children, the elderly, the homeless, those with human immunodeficiency virus (HIV), and those with other chronic health conditions, including severe mental illness. Previous experience in a healthcare setting. Physical Requirements: May need to move around intermittently during the day, including sitting, standing, stooping, bending and ambulating. May need to remain still for extended periods, including sitting and standing. Work evenings and weekends may be required. May need to lift boxes or carry objects. Personal Protective Equipment: Follow Standard Precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: Please review the Equal Employment Opportunity poster. Cleveland Clinic is pleased to be an equal employment opportunity employer. #J-18808-Ljbffr Cleveland Clinic Lerner Research Institute