Communications Administrator

Job Description

Job Description

Company Description:
Sterling Site Access Solutions, LLC is a national vertically integrated site access service provider to the North American Energy Infrastructure Marketplace. An Illinois based company, with facilities located across the country, including regional construction offices, distribution centers and world class manufacturing facilities. As a data driven company, Sterling provides complete turnkey ground protection products and services to the transmission & distribution, renewables, civil and oil & gas markets. Sterling is committed to developing our employees, providing best in class customer service and being responsible stewards of the environment.

Position Summary:
The Communications Administrator serves as the central hub for office communications, marketing administrative coordination, and front-office operations. This role acts as the first point of contact for internal and external inquiries, ensuring efficient routing of communication, smooth office operations, and support for company-wide administrative and marketing logistics.

Location : Onsite; Phoenix, IL

Essential Functions:
Front Office Support

• Serve as the primary point of contact for incoming calls across all locations, acting as a “gatekeeper” by asking appropriate questions and directing calls to the correct person or department
• Manage the front desk by greeting visitors, answering the door, and ensuring all guests are signed in and accounted for
• Notify employees upon visitor arrival and ensure a professional, welcoming experience
• Coordinate NDAs for visitors when required and maintain digital records
• Manage conference room calendars and scheduling

Mail, Shipping & Logistics

• Open, stamp, sort, scan, and distribute all incoming mail to appropriate departments
• Sign for and distribute packages delivered to the main office
• Create and manage FedEx/UPS shipping labels for all departments, including return labels for equipment and employee offboarding
• Package, weigh, and measure shipments to ensure accurate carrier charges
• Coordinate carrier pickups or drop off shipments to optimize cost efficiency
• Review and approve all FedEx/UPS invoices for accuracy
• Support outgoing mail processes, including certified mail as needed

Office Operations & Administrative Support

• Order and maintain office supplies for multiple locations, including Phoenix, Downers Grove, and remote sites
• Create purchase orders in NAV and receive/post goods upon arrival
• Coordinate PPE for visitors and factory tours, including setup, sanitization, and inventory management
• Assist with facility-related needs such as kitchen supplies and general office upkeep
• Maintain nameplates, signage, and workspace identifiers as needed
• Manage and update SWAG inventory in LionShare
• Fulfill SWAG orders submitted through LionShare
• Manage fulfillment and shipment of CLT samples for Structural team
• Provide general administrative support across departments as requested

Trade Shows & External Events

• Plan and coordinate all trade shows, conferences, and industry events for both Site Access and Structural brands
• Manage event timelines, budgets, contracts, and logistics (booth space, shipping, travel, accommodations)
• Maintain event calendars, planning documents, and post-event recaps
• Support lead administration and organization post show
• Coordinate booth design, signage, materials, and promotional items
• Help marketing team to support lead nurturing campaigns pre- and post- show
• Serve as the point of contact for event execution and troubleshooting
• Manages vendors and stock for promotional giveaways
• Track event performance, leads, and post-event follow-up needs

Internal Events & Tours

• Help plan and coordinate internal meetings, events, and leadership gatherings
• Manage scheduling, logistics, and communications for facility tours and visits
• Creates internal signage as necessary
• Prepare agendas, materials, and day-of coordination support

General Expectations

• Consistently demonstrate commitment and support for the Sterling vision, mission, policies and procedures.
• Performs work in compliance with work instructions and policies as outlined by management.
• Foster a culture of innovation, teamwork, customer-centricity, and compliance.
• Cultivate strong partnerships with cross-functional teams to support departmental needs and overall business goals.
• Cross train within the team, and across other departments, to provide backup support throughout the department.
• All other duties and projects assigned.

Minimum Qualifications:

• High school diploma required, Associate degree in Communications, Marketing, Business Administration preferred.
• 2+ years of experience in event planning, trade show coordination, or marketing support

• Strong project management and organizational skills with attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple events and deadlines simultaneously
• Comfortable working cross-functionally and independently

Full-time hourly: $22.00 - $25.00 dependent upon experience, and qualifications.

Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties, and/or responsibilities that are required of the employee for this position.