Digital Content Manager (Journey Mapping)

Job Summary Our client, a package delivery and supply chain management company, is seeking an experienced Digital Experience Journey Mapping Lead for a 12+ month contract role in Atlanta, GA. This role is hybrid. Job Duties Establish the enterprise-wide standards, methodology, and governance for customer journey mapping. Build scalable, repeatable processes that teams can use to design, maintain, and activate journey maps. Create frameworks that connect journey insights to end-to-end digital experience design, content strategy, personalization, and performance metrics. 2. Upskill and Enable Experience Design & Content Strategy Teams Train and mentor content strategists, UX designers, and digital partners on journey-led experience design. Facilitate workshops and hands-on coaching to elevate team capability. Provide best practices, templates, and playbooks to embed journey thinking across digital work. 3. Guide Experience Design Using Journey Insights Partner with UX, content, research, and digital experience teams to ensure experiences are intentionally designed based on journey understanding. Translate journey findings into recommendations for content structure, design patterns, message sequencing, and personalization triggers. Ensure all digital experiences align to a clear, customer-first journey narrative. Evaluate and recommend journey mapping platforms and supporting solutions for visualization, collaboration, and activation. Partner with analytics, research, and digital experience teams to select and operationalize the right tools. Maintain the journey mapping tools ecosystem and ensure teams are trained and supported in using it. 5. Cross-Functional Alignment & Influence Serve as the organization’s journey mapping SME across marketing, digital, research, content, operations, analytics, and customer teams. Lead cross-functional workshops to identify friction points, moments that matter, and opportunity areas. Influence roadmaps and planning by ensuring customer insights and journey data inform prioritization. Qualifications 6-10+ years in UX, CX, digital strategy, service design, or experience design. Demonstrated leadership in building or scaling journey mapping programs. Exceptional facilitation, communication, and coaching skills. Experience developing frameworks, standards, or operating models. Proficiency with journey mapping and collaborative design tools. #J-18808-Ljbffr Corps Team