GDOT IT Apps Team Lead/ Manager - Custom Apps Operations Team
TriOptus LLC
Team Leader/Manager
The Team Leader/Manager will manage the Custom Application Operations Team. This team supports all in-house custom-built applications developed in Microsoft.Net Technologies. This position will manage a team of 8-12 members.
The successful candidate will be responsible for managing, guiding, and instructing the day-to-day operations of the staff. Ensures stated services and efficiency goals are met. Serves as a high-level subject matter expert, providing authoritative guidance for professional staff and supporting the software life cycle for the agency's applications, emphasizing activities and task prioritization.
The Team Leader/Manager will manage the Custom Application Operations Team, which supports all in-house custom applications (40+) developed in.NET technologies. This position will manage a team of 8-12 software engineers (tier 2) and support specialists (tier 1) responsible for the support of GDOT applications.
Job position expectations: hybrid availability (remote and onsite) to receive equipment onsite; to support team members onsite when hiring new resources and providing equipment; in-person meetings with vendors; and open house for projects and on-demand requests to be onsite.
Candidate must possess a strong technical background to assist staff in troubleshooting issues and making decisions based on knowledge and information presented by staff to fix existing issues with the application, experience with high volume support of applications, and manage staff work log and assignments.
Strong project management and leadership skills.
Required/Desired Skills
Skill - Required /Desired - Amount - of Experience
Experience managing, supervising, or leading a support team - Required - 5 Years
Experience as a Technical lead.NET developer, IT technical lead role - Required - 5 Years
Developed applications in .NET technologies with Kendo UI Telerik, C#.net, Web API, REST API, JSON, SQL Server, Oracle, XML, HTML5, Angular JS Require - Required - 4 Years
Experience in project management and leadership skills - Required - 2 Years
Experience working with customer support, developers, architect, other team leads, project management, and customers, internal and external. Highly de - Required - 4 Years
Experience with ServiceNow ITSM - Nice to have - 0
Experience Work with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM) - Nice to have - 0
Experience Work with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM) - Highly desired - 0
Excellent planning, training, and follow-up skills and analytical abilities - Highly desired - 0
Strong problem-solving and analytical abilities. - Highly desired - 0
Experience in custom applications support or Experience with customization in Commercial-off-the-shelf (COST) products - Required - 2 Years
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