Pharmacy Manager, Amazon Pharmacy

Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy. We are looking for a Pharmacy Manager to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! At Amazon Pharmacy, the Pharmacy Manager is a licensed Pharmacist who is responsible for the operation oversight and compliance of a small format pharmacy site, including safety, quality, customer experience, budgetary, people development and operations objectives. The Pharmacy Manager will lead a small team of technicians and pharmacists, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the organization. This role will require hands‑on involvement in the operation, handling tasks ranging from dispensing medications to managing the entire process of prescription fulfillment, ensuring completion from initiation to the final stage. This includes filling, verifying and packing orders for shipment, in addition to pharmacist verifications. The Pharmacy Manager will have a strong commitment to patient safety and with high standards of service to deliver on being the earth’s most customer‑centric pharmacy. Key job responsibilities Responsible for the overall safety, quality, performance and customer experience of the operations. Manage daily operations within the site, including meeting CPT times for same‑day deliveries, in partnership with co‑located facilities and transportation. Evaluate physician medication orders for appropriateness of drug, dosage, potential interactions, and route of administration. Make recommendations for therapy changes to the prescriber as appropriate. Set and clarify requirements and expectations for employees; measure performance, provide feedback, and hold the team to a high bar. Educate pharmacy staff on policies, reporting guidelines, and expectations as they relate to best quality practices. Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable the site to meet and exceed the operating plan. Manage workflow, escalations and effectively delegate across the leadership team in partnership with the Sr Pharmacy Operations Manager. Stay informed and adhere to local, state, and federal laws related to pharmacy practices, including changes or developments and their impact on Amazon Pharmacy and its customers. Coordinate with the corporate legal team to maintain licensure of the pharmacy and its staff with various state pharmacy boards; continuously monitor licensure requirements. Align policies and initiatives with requirements and demands of accrediting/licensing bodies (BOP, VIPPS, URAC, DEA, FDA, USP). Responsible for the site’s growth and partner with capacity planning and facilities for all growth workforce management needs. Develop talent—create, lead, engage with and direct a workforce to drive enhanced performance through our people agenda, including safety of our people, employee engagement, performance leadership, training and development, and talent & succession planning. Implement change and/or develop new processes as required to provide the ability to better serve customers, reduce cost to serve and improve contribution. Maintain the customer’s profile through leveraging our PharmacyOS/Pharmacy Lite database to include appropriate current and past medical history, appropriate clinical and laboratory data, and concurrent medication (including over the counter and home remedies). Other duties as assigned. Basic Qualifications Doctorate or Bachelor’s Degree in Pharmacy Active/Good Standing Pharmacist license in domicile state Extensive knowledge of state and federal laws, rules, and regulations surrounding pharmacy practices and patient safety Experience with performance metrics, process improvement and Lean techniques Strong in oral and written communication skills with the ability to think clearly, analyze quantitatively, problem‑solve, support scope of requirements and prioritize. Able to manage detail, establish root cause and be able to extract and manipulate data Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays. 1 year Staff Pharmacist experience within Amazon Pharmacy (if currently an Amazon employee) Preferred Qualifications 2+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations Ability to handle changing priorities and use good judgment in stressful situations Demonstrated ability to successfully develop others into higher levels of leadership in an organization Entrepreneurial mind, with the tenacity to develop ideas independently and thrive in fast‑paced environment is crucial Analytical thinker with project management skills, attention to detail, an ability to influence others, and exceptional organizational skills. Interest in long‑term career development through assignments in multiple FCs across the nation. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at USA, CA, Sacramento - 120,000.00 - 162,400.00 USD annually Company - PillPack, LLC Job ID: A3187634 #J-18808-Ljbffr