Team Leader - Customer Experience FT (Evans/281) (33176)

Job Details Job Location: Evans - 21230 US Hwy. 281 - San Antonio, TX 78258 | Position Type: Full Time | Education Level: High School | Salary Range: $15.57 - $15.57 Hourly | Travel Percentage: Negligible | Job Shift: Varies - Days/Nights/Weekends/Holidays | Job Category: Retail | Work for GOOD at Goodwill Position Summary The Customer Experience Leader is responsible for ensuring the highest level of customer experience in their store through personal customer engagement, exceptionally clean and orderly sales floor, dressing rooms, restrooms and merchandising. The CEL assists customers in locating items and answering service questions. This position performs certain “lead Cashier” duties such as training Cashiers, training and monitoring Cashier performance and transacting refunds and voids in the absence of a manager. The CEL is expected to remain on the sales floor for entirety of shift with primary focus to enhance customer experience, and will only operate cash register on rare occasions when customer experience requires. ESSENTIAL DUTIES AND RESPONSIBILITIES Greet customers in a friendly and courteous manner, make a connection with customers, ask questions and listen to shoppers’ needs, give them guidance on meeting their shopping needs in the store, and inspire customers to buy while creating a lasting positive impression of you, Goodwill, and their purchase. Provide excellent customer service by greeting, assisting, and responding to questions and/or concerns in a positive, professional, and friendly manner. Continuously improve selling techniques. Provide continuous customer service and cashier training to all cashiers. Monitor performance and coach cashiers and sales floor staff on a continuous basis to provide the highest levels of customer service and experience. Ensure cashiers are following cashier training guidelines. Perform refund and void approvals for cashiers as needed in the absence of manager. Hang, arrange and maintain orderly and full textiles/clothing racks on the sales floor. Maintain selling floor presentations and restock on a proactive basis. Adhere to Loss Prevention and inventory control and compliance procedures. On rare occasion, for critical situations as back-up only, operate cash register. Receive payments from customers for purchases, record sales and other transactions. Handle cash, debit, credit and gift card transactions and issue receipts to customers efficiently and accurately. Maintain regular, dependable attendance and punctuality. Assist in safeguarding Goodwill team members and property from harm, damage or theft. Comply with the Ethics Policy by immediately reporting any observed or suspected theft, fraud, violence, or any unethical or inappropriate behavior to a supervisor, human resources, or the Ethics Hotline. Keep aisles free from debris; remove obstructions from production and sales floors. Ensure work areas and facilities remain clean and organized. Inform Team Leader or Manager of possible safety hazards. Keep work area clean by sweeping, emptying trashcans and disposing of trash in appropriate containers. REQUIREMENTS Minimum 6 months to 1 year of experience working successfully in a retail customer service oriented environment. Excellent verbal communication skills with customers and co-workers, with ability to effectively work as a team to achieve mission goals. Ability to bend, lift, grasp and move continuously through the day. Must be able to meet the physical requirements of the position. For positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business. Equal Opportunity Employer / Veterans / Disabled #J-18808-Ljbffr Goodwill San Antonio