FULL TIME Hampton Inn Pennsville Front Desk Agent

Hotel Front Desk AgentServes guests by completing registration and controlling room assignments. Welcomes and registers guests, establishes credit, directs guests to room, relays messages, answers questions about services, maintains and updates records, obtains payments, makes reservations, secures valuables.Responsibilities:Willingness to accept the most effective roleWelcomes guest by greeting, answering questions, and responding to requestsRegisters guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, and issuing guest room keysEstablishes credit by verifying credit cards or obtaining cashDirects guest to room by showing location on mapConveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etcProvides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping, and travelMaintains records by entering room and guest account dataCollects revenue by entering services and charges, computing bill, and obtaining paymentMakes hotel and other reservations by entering or telephoning requirements, checking availability, confirming requirementsSecures guest's valuables by processing lost and foundContributes to team effort by accomplishing related results as neededRequirements:Uses customer-oriented telephone etiquette to receive informationGreets callers, establishes rapport and projects professional tone at all timesHigh school diploma or equivalent experienceLift up to ten (10) pounds, unassistedSit and/or stand for long periods