Guest Services Agent

Guest Service AgentHighgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Responsibilities include greeting and welcoming all guests, maintaining proper operation of the PBX console, answering guest inquiries, ensuring logging and delivery of packages, mail and messages, reviewing Front Office log and Trace File daily, following all cash handling and credit policies, balancing and preparing individual paperwork for closing of shift, maintaining a clean work area, and assisting guests with safe deposit boxes.Qualifications include a high school diploma or equivalent, computer experience, customer services experience, flexible and long hours sometimes required, ability to stand during entire shift, maintaining a warm and friendly demeanor, effective communication skills, multitasking and prioritizing departmental functions, attending all hotel required meetings and trainings, maintaining regular attendance, maintaining high standards of personal appearance and grooming, complying with Highgate Hotel Standards and regulations, maximizing efforts towards productivity, identifying problem areas and assisting in implementing solutions, handling problems, understanding and applying complex information, cross-training in other hotel related areas, maintaining confidentiality of information, showing initiative, and performing other duties as requested by management.Benefits include medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance, 401(k) Retirement Plan with employer matching contributions, paid holidays, paid vacation, paid sick leave, employee assistance program (EAP), educational opportunities / tuition reimbursement, paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law.For Employees Based in Washington: 8 paid holidays per year, up to 20 days of paid vacation per year, paid sick and safe time.For Employees Based in Colorado: 8 paid holidays per year, up to 20 days of paid vacation per year, 6 days or 48 hours of paid sick leave per year.For Employees Based in California: 8 paid holidays per year, up to 20 days of paid vacation per year, paid sick time.