Manager, Patient Access & Trade Operations

Primary Responsibilities Patient Access & Services Operations Support day-to-day execution of patient/customer access programs, including hub services and specialty pharmacy free drug/bridge programs. Serve as an operational point of contact for patient services vendors; elevate issues/trends to leadership. Support benefit verification, benefit adjudication, and claims adjudication by monitoring operational performance and identifying access-related issues. Track and report patient access metrics, service levels, and operational trends. Partner with Market Access, Sales, Operations, and Finance to resolve access-related issues impacting therapy initiation/continuation. Trade & Distribution Operations Support daily operational activities with 3PL providers, wholesalers, distributors, and specialty pharmacy partners to ensure timely/accurate product distribution. Assist with onboarding and implementation of new distribution partners and customer accounts. Monitor trade partner activity for alignment with Distribution Services Agreements; elevate discrepancies/issues. Review daily trade sales, ordering activity, and inventory movement to align with demand/channel expectations. Support product return processes per the Returns Policy. Cross‑Functional Collaboration & Compliance Communicate across Sales, Market Access, Operations, Finance, Legal, Production, and Compliance. Support internal audits, documentation, and reporting for trade and patient access operations. Ensure adherence to company policies, SOPs, and regulatory requirements. Identify and recommend process improvements/operational efficiencies. Qualifications Bachelor’s degree required (Business, Life Sciences, Supply Chain, or related preferred). 5–8 years pharmaceutical industry experience with hands‑on trade operations, patient services operations, market access operations, logistics, or supply chain. Knowledge of WAC pricing fundamentals, ASP concepts, indirect distribution and chargebacks, direct distribution via 3PLs, and DSCSA/serialization basics. Experience with hub services/patient access programs/specialty pharmacy/free drug programs preferred. Strong organization, detail orientation, problem‑solving, cross‑functional communication, and comfort in a regulated environment. Ability to analyze operational data and identify trends/issues. Limited travel up to 5%. #J-18808-Ljbffr Scorpion Therapeutics