Manager, Patient Access

Job Title Manager Location Cooperman Barnabas Medical Center Department Patient Access Services Req # 0000232744 Status Salaried Shift Day Pay Range $77,000 - $100,000 per year Pay Transparency The above reflects the anticipated annual salary range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. Job Overview The Patient Access Manager oversees the daily operations of the departments in the area to which they are assigned, ensuring a timely and efficient patient throughput process while providing excellent customer service. The Manager provides oversight of the team(s) to ensure that policies and procedures are followed and ensures that the work done by the staff is accurate and meets regulatory and policy standards. The Manager provides leadership support to the department supervisor, team leads and staff to ensure that there is excellent patient throughput and exemplary customer service. Qualifications Required: High School Diploma Minimum of 5 years Patient Access leadership experience Minimum of 7 years of Patient Access experience Knowledge in all aspects of registration, Insurance Verification, Authorization requirements, Non-Federal and Federal billing regulations, and state programs such as Charity Care. Medical terminology and computer skills Preferred: College Degree Scheduling Requirements Day shift, 8:00am-4:30pm Monday through Friday, rotating weekends/holidays may be required Full-Time, 37.5 hours per week Essential Functions Works with the Patient Access Supervisor to ensure accuracy and integrity of all registrations and processes within the departments Enforces compliance with all departmental policies and procedures in conjunction with the goals and mission statement of the organization Supervises staff and assures all issues are addressed and patients are registered appropriately without delay Ensures that staffing allocations are coordinated for timely registrations of all patients Completes regular assessment of the department to identify issues and develop processes for improvement Responsible for monitoring all key performance indicators and creating action plans when goals are not met. Reviews and recommends any changes to departmental policies Provides oversight to ensure that the department functions are completed timely, accurately and in a positive manner Communicates issues and policies to all staff members as it relates to department and ancillary areas Responsible for the education of all staff and must assure all registration staff is competent and recertified yearly on mandatory education Monitors and acts upon all aspects of the Patient Access Department registration functions through assessment, analysis of reports and related documents Creates, implements and monitors action/work plans designed to improve metrics Achieves expected results and outcomes without compromising RWJBH core values, processes or procedures Provides clear communication and expectations for staff around KPI’s and goals Responsible for reviewing all patient complaints reported by the team or via the Verge System Demonstrates good interpersonal skills and a positive demeanor in working with patients, employees and other organizational staff Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Benefits and Perks Paid Time Off including Vacation, Holidays, and Sick Time Retirement Plans Medical and Prescription Drug Insurance Dental and Vision Insurance Disability and Life Insurance Paid Parental Leave Tuition ReimbursementStudent Loan Planning Support Flexible Spending Accounts Wellness Programs Voluntary Benefits (e.g., Pet Insurance) Community and Volunteer Opportunities Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon …and more! Equal Opportunity Employer Equal Opportunity Employer #J-18808-Ljbffr