Visitor Services Representative

Visitor Services Representative

This is a part-time position that is the frontline staff of the Museum and are responsible for ensuring a positive visitor experience. They perform the following functions:

• Actively greet the public and provide an orientation to the Museum.
• Sell general admission and public program tickets. Process cash/credit card transactions.
• Open, close, and reconcile daily cash drawer. Handle cash and distribute complimentary tickets in accordance with museum policies and procedures.
• Sell and process memberships (new/renewal). Provide general member support.
• Answer phone calls to the Visitor Services desk and act as receptionist for the Museum.
• Answer routine inquiries about the Museum's exhibitions, amenities, programs, and membership as well as general inquiries about NYC (transit, dining, and destinations).
• Provide support to adult and school groups upon arrival.
• Distribute multilingual audio guides and instruct visitors in their proper usage.
• Explain and enforce visitor policies.
• Restock the Visitor Services desk with exhibition cards, program calendars, membership brochures, and related visitor information.
• In addition to providing excellent customer service at the Admission Desk, the role supports coat check, gift shop, and in-gallery needs.
• Provide customer service and sales support to the Pickman Museum Shop.

Qualifications:

• Candidates must possess, or have significant coursework towards, a bachelor's degree as well as customer service experience.
• Excellent customer service, problem-solving, and interpersonal skills.
• Ability to work as part of a team to accomplish varied responsibilities.
• Must be able to work weekdays, Sundays, and some evening hours.
• Familiarity with Altru (Blackbaud) or similar ticketing/constituent record management software.
• Fluency in at least one foreign language is ideal.

Position Details:

• Reports to: Manager of Visitor Services
• Covered by the DC-37 collective bargaining unit.
• Part-time hourly compensation rate of $19.91
• Part-time is availability and the ability to work at least 24 – 29 hours a week
• Must be available to work nights or weekends (3 days) per week are strongly preferred.

The Museum of Jewish Heritage is an equal opportunity employer. As a cultural institution that teaches about the dangers of intolerance, the Museum is dedicated to promoting diversity, multiculturalism, and inclusion in its hiring practices.

For consideration, qualified candidates should submit their resume and letter of interest with a subject line "Visitor Services Representative" to: View email address on click.appcast.io