Assistant Manager

Overview Abracadabra is seeking a proactive, organized, and enthusiastic Assistant Manager to help oversee the daily operations of our indoor playground and café. This individual will work closely with the General Manager and ownership team to ensure smooth day-to-day functioning, maintain a safe and welcoming environment, and support the staff in delivering exceptional service to families with young children. The ideal candidate is a natural leader, detail-oriented, and passionate about creating positive experiences for both guests and team members. Responsibilities Support the General Manager in supervising staff and ensuring daily tasks are completed efficiently Help train and guide team members in customer service, safety, cleanliness, and café operations Assist with scheduling, shift coverage, and ensuring adequate staffing levels Handle customer concerns or issues professionally and promptly Oversee the cleanliness and organization of the café and playground areas Ensure adherence to health, safety, and sanitation standards Support café operations, including preparing drinks, snacks, and maintaining inventory Assist with planning, setup, and coordination of birthday parties and events Manage supply orders and restocking needs Monitor facility condition and report maintenance needs Serve as a key point of contact when the Manager is off-site or unavailable Qualifications Previous experience in a supervisory or managerial support role (hospitality, retail, or family entertainment preferred) Strong leadership, communication, and organizational skills Customer-first mindset with a friendly and professional attitude Ability to multitask and stay calm under pressure Flexible availability, including weekends and occasional evenings for events Must be comfortable in a fast-paced, child-friendly environment #J-18808-Ljbffr Horizon West Happenings