nCino/Salesforce Production Support (Senior)
Apex Systems Inc
- nCino/Salesforce Production Support (Senior)Apply**Job#: 3043042****Job Description:**nCino Production Support Analyst (Senior)**Location:** Chandler, AZ / Charlotte, NC / Irving, TX(Hybrid - 3 days onsite, 2 Remote)\\**Large Banking Client****Duration:** 12+ monthsRole Overview**Team Structure & Function*** The team between Tier 2 Support and Product Development as an escalation layer.* The team serves as a liaison between business users and product/development teams.* Team currently has two members.**Primary Responsibilities*** Perform root cause analysis on complex issues and determine the appropriate path forward.* Investigate advanced change scenarios and analyze impacts across the platform.* Determine whether issues require a one-time data correction, process change, workaround, or development enhancement.* Provide user training guidance and create documented workarounds.* Handle advanced data updates and troubleshooting requests.* Reproduce issues in lower environments to validate and confirm reported problems.* Identify known issues and escalate confirmed defects to the development team.* Help users understand complex problems and provide guidance during high-stress situations.* Analyze whether issues should be routed to another support team or added to the product development backlog.**Technical Requirements*** Strong nCino experience is non-negotiable due to the team's need to quickly onboard new hires.* Experience with Salesforce backend functionality is highly preferred.* Familiarity with SOQL is preferred; SQL experience is also acceptable as the concepts transfer easily.* Ability to query data, analyze results, and identify root causes.* Strong understanding of Salesforce objects and data structures.* Experience with enterprise-level implementations, platform buildouts, system design, testing, or technical configuration.* Background as an nCino Administrator, Business Analyst, System Administrator, or other hands-on technical nCino role is ideal.**Ideal Background*** Candidates with deep nCino product knowledge and hands-on platform experience.* Experience supporting, configuring, implementing, testing, or administering nCino solutions.* Individuals with both technical aptitude and banking domain knowledge.* Credit or commercial lending backgrounds combined with Salesforce/nCino technical experience are highly attractive.* Understanding of regulatory and compliance requirements within banking.* Experience communicating with bankers and internal business stakeholders.**Communication & Soft Skills*** Strong customer-facing communication and relationship management skills.* Ability to distill complex technical issues into simple business language.* Strong analytical mindset with the ability to "read between the lines" when reviewing data.* Excellent bedside manner when supporting frustrated users.* Ability to explain technical concepts to bankers and other non-technical audiences.**Red Flags*** Candidates who use AI or Generative AI as buzzwords without being able to discuss meaningful hands-on experience.* Candidates whose experience is limited to basic ticket handling with little technical depth.* Candidates who only have end-user nCino exposure without deeper platform knowledge.**Yellow Flags*** nCino experience alone does not guarantee technical competency.* Many candidates struggle to explain which specific nCino product offerings they worked with or supported.* Additional probing is needed to validate the depth of their nCino expertise.**Notable Candidate Profile*** One successful team member came from a regional bank where she served as the primary system administrator.* She had followed nCino's evolution since the company's early years and brought exceptional product knowledge, making her more of an exception than the norm. *Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.**Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.**Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.**If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at View email address on click.appcast.io or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.**UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.***Employee Type:** Contract**Location:** Chandler, AZ, US**Job Type:****Date Posted:** August 3, 2026**Pay Range:** $65 - $70 per hour
- J-18808-Ljbffr Apex Systems
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the nCino/Salesforce Production Support (Senior) in Brooklyn, NY vacancy
- Everforth Apex is seeking a Senior nCino Production Support Analyst to join a hybrid, multi-site team (Chandler, AZ preferred). The role supports an enterprise banking platform and collaborates with business users and product teams. You'll perform root cause analysis, investigate...SeniorSalesforce
$125k - $175k
...Haley & Aldrich is seeking an experienced Senior Client Development Manager, Energy to... ...managers to build client relationships and support cross-selling. Track and report sales... ...development. Experience with CRM systems such as Salesforce or Deltek Vantagepoint, including...SeniorSalesforceFull timeWork experience placementWork at officeLocal area- ...manage incidents, design scalable integrations, and implement AI-driven automations using Workato genies across systems like Reltio, Salesforce, and Workday. Ideal candidates have strong problem-solving skills, hands-on Workato experience, and the ability to translate...SeniorSalesforce
- Salesforce is hiring Senior and Lead Members of Technical Staff to join our Master Data Management (MDM) Engineering group in San Francisco. You... ...powered developer tools and data integration platforms that support entity resolution, golden records, and corporate...SeniorSalesforce
- ...Sr. Business Applications Administrator (Remote). This role focuses on advanced administration, optimization, and governance of Salesforce and other critical business applications, including ZoomInfo, Sales Navigator, and Smartsheets. You will collaborate with IT, internal...SeniorSalesforceRemote job
- Privia Health is seeking a Senior Manager, Revenue Cycle Management for a hybrid role in... ..., and drive performance, quality, and production metrics across the Gulf Coast market. The... ...familiarity with athenaOne, Trizetto, and Salesforce. HIPAA compliance is mandatory. #J-1880...SeniorSalesforce
- ...like ReAct and RAG, and develop integrations with Snowflake, Salesforce, and internal APIs. You will deploy on Azure/GCP, implement CI... ...pipelines, and ensure observability, guardrails, and safety in production systems. Collaboration with cross-functional teams is essential...SeniorSalesforce
- Duck Creek Technologies is seeking a Lead Senior Revenue Accountant to own month-end... ...processes across systems such as RightRev, Salesforce, and Workday. The role ensures ASC 606 compliance... ...to leadership. The position involves supporting internal and external audits,...SeniorSalesforceRemote job
- Salesforce, Inc. seeks a Software Quality Senior Member of Technical Staff to drive AI-first validation and ensure production readiness of agentic features. You will design scalable testing frameworks, validate LLM integrations, and collaborate with product, AI, and engineering...SeniorSalesforce
- HackerOne is seeking a Senior GTM Systems & Process Engineer to modernize the revenue engine. You will design and scale Salesforce and GTM processes, architecting workflows and AI-enabled automations to improve speed, accuracy, and scalability across opportunity creation...SeniorSalesforceRemote work
$137.72k - $218.3k
...Deloitte Consulting LLP seeks a Senior Consultant in Jersey City,... ...detailed systems design document; support creation of interface... ...of the following: Utilizing Salesforce Data Loader to perform data cleansing... ..., defect management, and production deployment and training, utilizing...SeniorSalesforceWork experience placement$128k - $252.5k
...a motivated and analytical Senior Consultant to join our Global... ...you will be responsible for… Supporting the strategy, design, and... ...detail and quality of work productAbility to build and sustain professional... ...platforms, ServiceNow, Salesforce, Tableau, or Power BIAbility...SeniorSalesforceLocal area$110.7k - $218.3k
Position Summary Senior Consultant - Digital Quality &... ...validation requirements, and support compliance with GAMP 5, 21 CFR... ...detail and quality of work productAbility to build and sustain... ...including Veeva, ServiceNow, or Salesforce, in a GxP environmentExperience...SeniorSalesforceVisa sponsorship- Deloitte is seeking a Senior Consultant to join the Functional Transformation team to analyze production data, identify failure patterns in AI-enabled experiences, and translate... ...for conversational AI systems and support cross-functional delivery across multiple client...Senior
$100k - $150k
...Success Strategy and Business Operations Senior Associate Success Strategy and Business... ...thought partner to Success leadership, supporting the planning, alignment, and execution of... ...using tools such as Gainsight, Salesforce, and Tableau and practical fluency in AI...SeniorSalesforceRemote work$105.4k - $207.8k
...responsible for delivering high-quality work products within defined timelines while providing... ...platforms such as Snowflake or Big Query.Support the full policy lifecycle — authoring,... ...development From entry-level employees to senior leaders, we believe there’s always room...SeniorLocal areaVisa sponsorship- ...projects, collaborate with a dynamic and supportive team, and receive investment in your... ...development, system integration or technical product deliveryBachelor’s degree is preferred... ...and performance optimization.Exposure to senior architects, product leaders, engineering...SeniorWork experience placementWork at officeRemote workFlexible hours
- Credence is seeking a senior B-2 Security Manager to support the modernization, testing, production, fielding, and sustainment of B-2 aircraft and related systems at WPAFB, OH, or Tinker AFB, OK. The role requires TS clearance with SCI eligibility and extensive DoD-security...Senior
- ...environments. We are seeking a Senior Field Service Technician to... ...day one; LiquidStack provides product‑specific orientation but no... ...prior to Engineering involvement Support emergency response, outages,... ...systems (e.g., ServiceNow, Salesforce Field Service, or equivalent)...SeniorSalesforceShift workNight shiftWeekend work
LiquidStack
Brooklyn, NY2 days ago - ...SVP, Production Services Application SupportAt BNY, our culture allows us to run our company... ...communication, and dependable support for business-critical services.Service reliability... ...ecosystems.Demonstrated ability to lead senior stakeholders and drive strategic service...SeniorWork experience placementWorldwideFlexible hours
BNY
Jersey City, NJ3 days ago $100k
...United States Description Title: Senior Manager, Client Services... ...best test taker experience. PSI supports test-takers on their journey... ...PSI team and help grow our products and services. We have a creative... ...using CRM software (such as Salesforce & Jira) managing inbound case...SeniorSalesforcePermanent employmentFull timeTemporary workWork at officeLocal areaRemote workMonday to FridayFlexible hoursAfternoon shiftPSI Services
Brooklyn, NY4 days ago$60k - $75k
...Location : Remote US Reports To : Director of Production Compensation : Base salary $60,000-75,00... ...3rd party system integrations, such as Salesforce, Workday, and Zapier - reducing busy... ...questions, align expectations, and support a smooth transition into production. This...SalesforceFull timeRemote workWork from homeFlexible hoursShift workBrilliant
Brooklyn, NY3 days ago- ...EV component facilities Semiconductors: fabs, cleanrooms, and supporting infrastructure Sell through and with the channel: EPCs and design... ...channel-led sales motions CRM fluency (Microsoft Dynamics, Salesforce, or HubSpot); Bluebeam a plus Based in Texas or on the East Coast...SalesforceRemote work
PDM
Brooklyn, NY1 day ago - ...Senior Account Executive / Project Planner Brooklyn, NY or Remote Block Renovation... ...accurate forecasting and CRM hygiene in Salesforce Contribute insights to improve sales... ...Comfort working evenings and some weekends to support property owners Preferred:...SeniorSalesforceFor contractorsWork at officeRemote workWeekend workAfternoon shift
- ..., and reduces risk before code reaches production. Built on a decade as the world's leading... ...you bring Minimum 2 years experience supporting B2B marketing campaigns end-to-end — cybersecurity... ...Real hands‑on chops in Marketo, Salesforce, and AI tooling in a GTM context Strong...SalesforceFor contractorsWork from homeWorldwideFlexible hoursShift work
Secure Code Warrior Limited
Brooklyn, NY1 day ago $78.8k - $137.9k
...Coordinate cross-functionally with production, creative, legal, finance,... ...the ability to present to senior brand and agency leaders.- Willingness... ...balls.- Experience with Salesforce or similar CRM tools for... ...and hiring process, including support for the interview or onboarding...SalesforceContract workInternshipLocal areaFlexible hoursNight shiftAfternoon shift- ...account reconciliations, flux analysis, and supporting schedules Own accounts payable,... ...automation by delivering open, composable products and supporting the network automation community... ...Labs CEO Raj Dutt, Flybridge, IBM, Salesforce Ventures, and Mango Capital. Our...SeniorSalesforce
NetBox Labs, Inc.
Brooklyn, NY3 days ago - Westinghouse Electric Company LLC seeks a Senior Project Management Consultant to join our E&C team in Juno Beach, FL, for a 1-year contract. You will coordinate multi-disciplinary teams across development, engineering, estimating, supply chain, scheduling and construction...SeniorContract workLocal area
- ...bird's-eye view of our system's efficiency, especially within Salesforce Service Cloud. Melding your knack for collaboration with your... ...personalized customer experiences with intentional, high-energy human support. About the Job Responsible for analyzing and developing...SeniorSalesforceWork at officeWork from homeFlexible hours
$178k - $200k
...more cashback than any other product, and hundreds of thousands of... ...and venture capitalists. As a Senior Strategic Account Executive,... ...Product, and Marketing teams to support go-to-market strategy,... ...pipeline management, specifically Salesforce. Ability to travel 30-50% of...SeniorSalesforceFull timeWork at officeRemote workFlexible hoursUpside Services
Brooklyn, NY12 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to nCino/Salesforce Production Support (Senior). Be the first to apply!
Related searches
- salesforce intern Brooklyn, NY
- salesforce technical analyst Brooklyn, NY
- salesforce account executive Brooklyn, NY
- salesforce marketing cloud specialist Brooklyn, NY
- manager salesforce Brooklyn, NY
- salesforce business analyst Brooklyn, NY
- salesforce visa sponsorship Brooklyn, NY
- salesforce Brooklyn, NY
- salesforce marketing cloud consultant Brooklyn, NY
- salesforce director Brooklyn, NY