Hybrid Director, Customer Care Transformation
Jordan's Furniture Avon
Jordan's Furniture seeks a Director of Customer Care to elevate our Taunton, MA contact center into a scalable, technology-enabled model. The role leads a team of managers, shapes strategy, and drives data-driven improvements across ordering, delivery, returns, and store-to-digital handoffs. The ideal candidate brings 8+ years in customer experience and strong change-management, with CRM/CCaaS fluency and a track record of guiding enterprise-scale transformations. #J-18808-Ljbffr Jordan's Furniture
Vacancy posted 4 days ago
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