Mortgage Loan Support Assistant- Bilingual in Spanish Preferred

Mortgage Loan Support Assistant

Team members are at the core of who we are; living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, nice, and respectful, and taking ownership. Perhaps Royal is the change you're looking for. Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members. Is this you? If so, let us know by submitting an application!

Do you enjoy customer service? Become a Mortgage Loan Support Assistant at Lake Area Mortgage a division of Royal Credit Union! In this role, you'll assist Lake Area Mortgage Loan Officers in the origination and processing of residential mortgage and lot loans, manage loan pipelines, and deliver exceptional service to members and partners. Bilingual proficiency in English and Spanish is preferred to support our diverse member base.

Why Royal/Lake Area?

• Member and community focused: We are dedicated to making a positive impact on our members and the communities we serve, going beyond financial services to enrich lives and foster growth.
• Supportive environment: Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals.
• Professional growth: We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills.
• Empowerment: We empower our team members to make decisions and drive initiatives that help our members achieve their financial goals. Your ideas and contributions are valued and encouraged.
• Community involvement: Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger.

What you'll do: Responsible for assisting assigned Lake Area Mortgage Loan Officers in the origination of residential mortgage loans as well as lot loans by completing all processes after the basic application is completed by the Lake Area Mortgage Loan Officer. May complete loan applications with members as needed. Convey policies for extension of credit in accordance with Credit Union and secondary investor guidelines. Meet mortgage loan scheduling and documentation requirements, and production expectations as determined by the Lake Area Mortgage Sales Manager.

Our commitment to you:

• Compensation: $23.05- $25.80 per hour (candidates with significant related experience may be higher). This role is eligible for a production-based incentive program, which rewards individual and team performance metrics.
• Benefits: Royal is proud to take care of our team members and their families! In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more!

What's needed for this position:

• High school diploma or equivalent
• Previous experience working in a financial institution or other related sales/customer service position
• Must be bondable upon hire
• Valid driver's license and insured vehicle

Knowledge, skills and competencies:

• Mortgage lending & processing: Working knowledge of financial services, mortgage origination, and processing, including understanding loan programs, guidelines, and downpayment assistance programs.
• Customer service & communication: Strong sense of member service, excellent written and verbal communication skills, and ability to build professional relationships with members, realtors, and building professionals.
• Organization & time management: Excellent organizational and time management skills; able to coordinate multiple priorities, meet deadlines, and manage a high-volume workload.
• Analytical & problem-solving: Analytical and critical thinking skills to make decisions regarding complex daily work, resolve recurring problems, and ensure compliance with policies.
• Technical proficiency & adaptability: Proficient in using computers and various software packages; able to learn new technologies and adapt to changing processes and priorities.

We'd love to see:

• Spanish language proficiency is preferred.

Work schedule: Full-time, working approximately 40 hours per week. Hours and shifts vary between 8am-6pm Monday through Friday, with additional hours as needed.

Training: Prior to starting a normal work schedule, new Royal team members must attend foundation training at our corporate center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out of town learners will be reimbursed costs related to travel and lodging.

Foundation training covers fundamental information about Royal's culture and core values which sets the stage for team members to be successful within our organization.

Ready to make a positive impact? APPLY NOW if you are ready to take on this exciting challenge to contribute to our mission and become a part of the Royal Credit Union family!

We will be communicating with you by email and/or text on the status of your application. Please monitor your email inbox and junk folder for status updates and additional instructions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability.