HR Manager, Benefits Lead

Job Title: HR Manager, Benefits Lead Department: Partner Services Human Resources Location: Hybrid, based in Washington, DC, or Durham, NC; or Remote in Illinois, Maryland, New Jersey, New York, North Carolina, or Virginia Who We Are Sunflower Services is comprised of over 240 professionals with deep expertise in the philanthropic sector. We provide support services to fiscal sponsors and intermediaries and their hundreds of mission-driven projects, creating meaningful change. Our independent, nonprofit-owned Public Benefit Corporation delivers integrated solutions in finance, HR, grants management, compliance, and other administrative areas, helping mission-driven organizations focus on their impact. Position Overview The HR Manager, Benefits Lead administers day‑to‑day systems and structures for benefits programs and manages the associated stakeholder relationships. As a member of the Leave of Absence and case Tri‑age teams, this role provides employees with guidance and support. What You’ll Do Provide exceptional daily HR service to clients, including mentoring others with basic benefit cases; partner with the Associate Director of HR, Partner Solutions HR Leadership, account teams and PNPO leaders in elevating and proactively addressing service concerns. Maintain a strong working knowledge of relevant benefit plans, best practices, and laws. Manage open enrollment(s) among client organizations and associated benefits renewal processes. Analyze existing benefits policies and prevailing practices and recommend appropriate benefits programs and policy adjustments. Maintain benefits vendor relationships, liaising with vendor POC’s and advocating for staff as necessary. Maintain the annual benefits calendar and associated annual and ad‑hoc projects, including project plans, stakeholders, and timelines. Support benefits billing processes, including benefits and payroll election review and approval; liaise between vendors and appropriate teams to ensure timely processing, payment, and issue resolution. Ensure timely filing of mandatory benefits reporting. Develop content associated with benefits resources, intranet and proactive communication efforts; identify, champion, and develop new resources as needs arise. Manage benefits training initiatives and annual communications; provide ad‑hoc individual and project‑specific support as needed, including custom training sessions. Support the management of leave of absence programs, following consistent guidelines and approaches as directed by LOA Lead. Support experimental benefits management services or prototype models as needed. Manage compliance related to benefits policies, including monitoring for and staying ahead of emerging laws and trends. Help maintain employee electronic files in compliance with policies and legal requirements, protecting confidentiality of personnel data. Support triage, tracking, case response, and assignment for case logging system to provide exceptional daily service to client staff. Perform other duties as assigned. What You’ll Bring 4+ years of HR professional experience, including staff management and communication, and engagement with leadership. Bachelor’s degree or equivalent; preference for a Master’s in HR, HR certification, or equivalent. Experience with client management. Experience managing employee benefits programs, including benefits software navigation. Experience in a professional services environment; PEO or similar highly desired. Strong client service and interpersonal skills such as tact and diplomacy. Command of reporting systems related to extraction, manipulation, and analysis of benefits‑related data. Experience managing a variety of vendor relationships. Experience in a progressive, mission‑driven, and entrepreneurial environment. Strong organizational and project management skills. Excellent attention to detail and accuracy. Ability to think critically. Ability to balance strict compliance with business need while maintaining focus on strategic priorities and discretion in a multi‑stakeholder environment. Exceptional interpersonal skills, both written and verbal, with a strong customer service mentality and high degree of integrity, accountability, and emotional intelligence. Ability to draft high‑quality correspondence and written materials. Ability to manage a high volume of tasks with shifting priorities and deadlines. Superior analytic and problem‑solving skills with a thoughtful approach to addressing challenges. Optimism and adaptability. Compensation And Benefits The annual salary range is $66,000 – $75,000, with eligibility for a 5% annual bonus based on company performance. We offer a comprehensive benefits package including medical, dental, and vision insurance, a flexible spending account, health savings account, 401(k) with company match, commuter benefits, paid time off (16 vacation days, 10 personal days, 20 volunteer hours, 11 company holidays, and 4 optional holidays), and parental leave. Additional benefits include UrbanSitter membership, Employee Resource Groups, fitness and telecommunications reimbursements, education reimbursement, disability and life insurance, voluntary insurances, and access to Teladoc and Health Advocate services. Location Requirements This is a full‑time position that can operate under a hybrid schedule based in Washington, DC, or Durham, NC, or fully remote from Illinois, Maryland, New Jersey, New York, North Carolina, or Virginia. New hires proximate to Washington, DC or Durham, NC offices are expected to work from the office a minimum of three days per week during the first 90‑day onboarding period, after which a flexible schedule is permitted. Physical Requirements Prolonged periods of sitting at a desk and working on a computer. We will make reasonable accommodations under the guidelines of the Americans with Disabilities Act. Sunflower Services is an Equal Opportunity Employer without regard to race, gender, disability status, veteran status, or any other category protected by federal, state, or local law. #J-18808-Ljbffr Sunflower Services PBC