Service Manager

Job Description Summary Service Manager Duties & Responsibilities Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down) Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required. Orders parts in order to maintain adequate supplies. Provides training and assistance to staff mechanics. Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory. Evaluates all equipment after repairs, maintenance or safety checks. Documents equipment status before and after rental. Handles customer complaints regarding equipment condition or operation. Promote safety awareness Perform quality control checks Update, maintain and keep organized equipment service records Create, update, close and bill work orders File warranty claims in a timely fashion Commission New Equipment Order parts, return parts, and perform parts inventory Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge) Reporting to include: - Equipment due for service - Fleet status Reporting - Equipment Service Record Reporting - Open work order report - Warranty claim summary report - Inventory management - Parts & merchandise detail reporting - Financial and historical trending - Service department financial summary - Shop foreman performance tool - Work order chargeback - Halt report - Open PO report - Tech paid hours vs. worked hour report Perform other duties assigned as assigned by the manager. Qualifications Valid driver’s license Extensive experience in the repair and maintenance of self-propelled platforms and lifts Knowledge of work planning and scheduling and other supervisory activities Strong understanding of equipment capabilities and safety requirements. Clear perspective of maintenance and repair issues in the industry Planning and management experience Computer literacy Reporting experience Inventory management experience Physical Demands The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Equal Opportunity Statement Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class. Base Pay Range $64,790.00 - $76,938.60 Benefits Package Health, Dental and Vision plans 401(k) Match Volunteer time off Short-term and long-term disability Accident, Life and Travel insurance, as well as flexible spending Tuition Reimbursement Options Employee Assistance Program (EAP) Length of Service Awards Paid Time Off 12-25 vacation days depending on years of service 5 sick days 6 holidays 2 half day holidays 2 floating holidays 1 inclusion day 1 volunteer day You will become eligible for benefits on the first of the month following 30 days from your start date. #J-18808-Ljbffr