Service Manager

Job Description Summary Service Manager As a Service Manager, you will manage the servicing of company and customer equipment in a timely and effective manner. Duties & Responsibilities Manage the repair and maintenance of company owned and customer equipment, including organization of yard (Ready to Rent, Returned, Down) Prepare work schedules and handle service calls to meet customer needs and assure equipment is available as required Order parts to maintain adequate supplies Provide training and assistance to staff mechanics Work with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory Evaluate all equipment after repairs, maintenance or safety checks Document equipment status before and after rental Handle customer complaints regarding equipment condition or operation Promote safety awareness Perform quality control checks Update, maintain and keep organized equipment service records Create, update, close and bill work orders File warranty claims in a timely fashion Commission new equipment Order parts, return parts, and perform parts inventory Disposal of solid and hazardous material waste (batteries, used oil & filters, antifreeze, wash sludge) Reporting (equipment due for service, fleet status, equipment service record, open work order, warranty claim, inventory, parts, financial trends, service department summary, shop foreman performance, work order chargeback, halt report, open PO, tech paid hours vs worked hour) Perform other duties as assigned by the manager Qualifications Valid driver's license Extensive experience in the repair and maintenance of self-propelled platforms and lifts Knowledge of work planning and scheduling and other supervisory activities Strong understanding of equipment capabilities and safety requirements Clear perspective of maintenance and repair issues in the industry Planning and management experience Computer literacy Reporting experience Inventory management experience The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Equal Opportunity Statement Sunbelt Rentals is an Equal Opportunity Employer – Minority/Female/Disabled/Veteran and any other protected class. Compensation Base Pay Range: $64,790.00 - $76,938.60 Benefits Health, Dental and Vision plans 401(k) Match Volunteer time off Short-term and long-term disability Accident, Life and Travel insurance, as well as flexible spending Tuition Reimbursement Options Employee Assistance Program (EAP) Length of Service Awards Paid Time Off 12-25 vacation days depending on years of service 5 sick days 6 holidays 2 half-day holidays 2 floating holidays 1 inclusion day 1 volunteer day Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply. #J-18808-Ljbffr