Secretary/Nursing Assistant - Float Pool - Full Time - Days

Why Work For Nebraska Methodist Health System

At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care a culture that has and will continue to set us apart. It's helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient's needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary

Location: Methodist Jennie Edmundson Address: 933 E. Pierce St. - Council Bluffs, IA Work Schedule: Day Hours, rotate working every 3rd weekend. Supports patient care delivery by providing clerical services and helps patients by supporting personal hygiene and daily living needs; providing comfort, transportation, and vital sign monitoring.

Essential Job Functions

1. Promotes positive impression and welcoming environment of the unit through customer service.

• Greets and gives directions to patients, family members, visitors, physicians, staff, and other customers.
• Maintains safe, clean and neat work environment.
• Has no food at reception area: all drinks must be covered.
• Promotes quiet environment at the reception desk and in the hallways.
• Demonstrates good communication style and interpersonal communication skills with patients/families.

2. Provides appropriate care specific to the age of the customer/patient, to ensure understanding and comfort level of treatment, as outlined in the Population Specific Criteria.

• Gives individualized customer service/patient care.
• Completes age specific competency assessment.
• Screens visitors according to protocols.

3. Exhibits excellent interpersonal relations with patients, co-workers, physicians, and guests to ensure effective communications.

• Responds to patient needs promptly and courteously.
• Communicates feedback from patients and visitors regarding their hospital experience to the appropriate staff.
• Maintains a positive attitude while responding to requests in a timely and accurate manner.
• Communicates with other members of the health care team (food service, secretaries, housekeeping, etc.) as indicated.
• Actively participates in report process.

4. Consistently recognizes and utilizes measures to provide for safe, efficient, patient care and work environment.

• Answers Call Lights in a timely manner and response to the patient request and/or relays request to appropriate resource when necessary.
• Performs other duties as delegated/under the direction of the professional staff.
• Assures coverage of all duties when self or other staff are off the nursing unit.
• Assists other team members when own work is complete.
• Appropriately reports incidents.
• Utilizes Standard Precautions and Transmission-based Precautions infection control techniques correctly and consistently.
• Adheres to policies and procedures.

5. Directly responsible to the staff nurse and assists in the care of the patient by performing delegated activities utilizing the reciprocal process of the 4 Rights of Delegation.

• Right task (within the scope of practice, according to the job description, and based on the desired outcome, task routine, non-complex, low risk and predictable outcome).
• Right person (assess competency by certification/licensure, job description, skills checklist, demonstrated skill).
• Right communication (clear, concise, correct, complete).
• Right feedback: The Reciprocal Process (timely, specific, checkpoints).

6. Handles all general communication duties for the unit.

• Answers telephones promptly, courteously and with a smile; identifies self and unit.
• Maintains and operates call system.
• Faxes information as required/requested.
• Makes unit announcements in a professional manner.
• Contacts caregiver promptly when patients have arrived.
• Maintains privacy and confidentiality of patients and staff information.

7. Assists with maintenance of electronic medical records.

• Scans medical documents in a timely and accurate manner.
• Notifies appropriate consultant, adds to physician patient list, and documents in medical record.

8. Assists in maintaining medical records.

• Establishes the initial patient chart upon admission.
• Maintains chart documents according to protocol.
• Processes charts upon dismissal, breaks down chart so available for HIM timely and accurately.
• Helps prepare records as appropriate for patient transfers.

9. Performs other UNIT SPECIFIC duties as assigned by RN, Core, or Service Leader

• Participates in mandatory inservices and continuing education programs as required by policies and procedures/external agencies and/or as directed by supervisor.
• Assists in keeping the environment clean and tidy.
• Assists with stocking as directed.
• Maintains, organizes, and stocks office supplies.
• Maintains, stocks, and organizes nutrition center supplies.

10. Completes clinical activities identified in the patient's plan of care to meet patients' comfort/activity/sleep needs and other clinical patient needs as delegated by professional staff.

• Reports patient comfort needs to nurse in a timely manner.
• Assures that skin is clean and dry.
• Reports any noticed skin changes.
• Provides personal care and assists with ADL (activities of daily living).
• Provides assistance with repositioning, turning and chair transfers.
• Assists as necessary with ambulation.
• Completes vital signs per patient's plan of care.
• Weighs patients per patient's plan of care.
• Reinforce patient education regarding; e.g., pulmonary hygiene.
• Provides transportation assistance.
• Reports any variation from patient's plan of care to professional staff.
• Attends to patient amenities; e.g., newspaper, mail.

11. Maintains patient nutritional status by completing all intake/output activities in a timely and accurate manner to promote customer satisfaction.

• Assists patients with menu selection within the designated timeframes and ensures menu balance.
• Serves meal according to established guidelines.
• Feeds patients as necessary.
• Records liquid and solid intake.
• Records intake accurately for calculation of calorie count.
• Records output.
• Monitors Nourishment Center supplies and maintains a sanitary environment.

12. Documents all data collected, in Cerner and/or on worksheets, accurately, completely, and in a timely manner to provide an accurate record of patient activities and response to activities.

• Documentation is completed in an ongoing basis prior to end of shift.
• Documentation reflects patient's responses to activities according to patient's plan of care.
• Documentation reflects care delivered.

13. Provides housekeeping activities to contribute to a safe, efficient, effective and sanitary patient care environment.

• Completes daily room cleaning according to established procedures for high dusting, vacuuming, mopping hard surface floors, disinfecting vertical surfaces, and spot cleaning vertical surfaces.
• Keep rooms neat and tidy, free of clutter.
• Removes trash and soiled linen from room each shift and as needed.
• Maintains patient environment, such as spills and room temperature, or actively utilizes Integrated Services team to do so properly.
• Distributes linens to servidors per par levels.
• Straightens and restocks patient care areas per par levels.
• Attends to patient amenities