Front Desk Receptionist

JOB
DESCRIPTION


POSITION: Front Desk
Receptionist SUPERVISOR: Customer
Service Supervisor


STATUS: Non-Exempt


SUMMARY
The position
duties include a wide range of activities related to providing
clerical support to operational and administrative areas.


SUPERVISION
RECEIVED AND EXERCISED:
Operates
under the direct general supervision of a Supervisor; the Front Desk
Receptionist exercises no supervision over other employees.


ESSENTIAL DUTIES AND RESPONSIBILITIES
The
below statements are intended to describe the general nature and scope of work
being performed by this position. This is not a complete listing of all
responsibilities, duties and/or skills required. Other duties may be assigned.
• Ensure documents are accurately filed
• Open, sort and route incoming mail;
Prepare outgoing mail
• Perform variety of administrative and
clerical support
• Answer telephone, screen and direct
calls
• Operate office machines including
scanners, copiers and fax machines
• Assist operational teams with
administrative needs
• Assist clients and customers at the
front desk
• May perform daily opening and closing
procedures of the front lobby.
• Perform data entry into
SharePoint, and PHA business system
• Provide excellent customer service
to participants, landlords, co-workers, clients and vendors
• Obtain certification in Housing Choice
Voucher Basics within 120 days of employment
• Ensure regular attendance and
punctuality
• Perform other duties as assigned


DESIRED
QUALIFICATIONS:
High School
Diploma; Education equivalent to a two-year degree from a regionally accredited
institution in Public Administration, Social Science or a closely related
field preferred; Alternatively, a minimum of two years of
progressively responsible work experience for a public agency, or related work
in the social service or community service.


Must be able
to communicate effectively both orally and in writing; and possess strong
computer and organizational skills required to prioritize tasks and demands and
consistently to deliver work product on time.