Season Ticket Member Services Assistant
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Season Ticket Member Service Assistant
The Season Ticket Member Services Assistant is a part-time position, responsible for supporting the team servicing Season Ticket Members and generating revenue for the Rockford IceHogs. This position requires a highly energetic and self-motivated individual with a strategic mindset.
Primary Responsibilities:
- Support the entire Revenue Generation team via ticket inquiry phone, live chat and email support. Assist Season Ticket Members with various inquiries and requests.
- Maintain diligent and real-time Salesforce CRM entries.
- Other duties and responsibilities as required.
Qualifications & Requirements:
- Enthusiastic collaborator and belief that varying perspectives and contributors create an improved outcome.
- Superior written and verbal communication skills.
- Ability to work independently and effectively with others at all management levels.
- Superior organization and time management skills.
- Ability to solve problems independently with customized solutions.
- Strong computer skills with Microsoft Word, Excel, Power Point, CRM (Salesforce) and the internet. Experience with ticketing systems (Ticketmaster Archtics) is a plus.
- Passion for sports and hockey.
- Ability to work nights, weekends, and holidays as event schedule commands.
- Ability to address, adapt to, and overcome challenges in a fast-paced, dynamic environment.
- Demonstrated aptitude for driving results.
- High attention to detail.
The Rockford IceHogs, founded in 1999 and members of the American Hockey League (AHL), is a premier organization and primary development affiliate of the Chicago Blackhawks. Located in Rockford, IL, the Team calls the newly renovated BMO Center its home and offices in downtown Rockford, 401 E State Street.
As the longest running professional sports team in Rockford, the organization has developed a passionate local fan base and has set multiple attendance records over the years, while establishing a strong community presence.
The Rockford IceHogs' goal is to continue providing exceptional fan experiences, elevating fan attendance, making a substantial impact in the community and continuing their commitment to developing exceptional talent.
Vacancy posted 11 hours ago
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