Slot Casino Service Representative - Slot Operations

Rep - Slot Customer Service

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

Job Description:

Position Summary:

The Rep - Slot Customer Service is responsible for supporting the Floor Supervisors with operational responsibilities. This includes circulating throughout the casino area assigned and servicing player guests on the Slot machines by redeeming winning voucher tickets, making change for players, and assisting players with rules of the game and other general issues. They are also responsible for the payment of jackpots and various minor operational/guest service maintenance of machines.

Essential Functions:

• Perform all slot activities on the casino floor.
• Provides service throughout casino regularly.
• Balances and maintain coin/change/fill bank.
• Performs/verifies change buys, slot payouts and fills.
• Observes machine play.
• Performs all other related compatible duties as assigned.
• Promotes outstanding customer relations.
• Performs minor machine repair and maintenance.
• Responsible for cleaning and sanitizing work and public spaces.
• Perform work regularly and adheres to all Illinois Gaming Regulations.

Non-Essential Job Functions:

• Attend seminars when needed.

Education And/Or Experience Requirements:

High school diploma or equivalent and previous experience in Slot operations in a similar position strongly preferred. Knowledge of all casino slot machines and games a plus.

Additional Requirements (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
• Must successfully pass background check.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.

Knowledge Of:

• Polished and professional presentation and communication style.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Must be able to balance a cash bank.

Ability To:

• Communicate effectively with guests in English, specific to position duties and responsibilities.
• Commitment to routinely go above and beyond in the accomplishment of position.
• Maintain highest level of professionalism and confidentiality.

Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.

Any job posting or information about careers at Hard Rock Casino Rockford is from 815 Entertainment dba Hard Rock Casino Rockford and you will work for 815 Entertainment as your prospective employer. This means your application is submitted to and reviewed solely by this location, who will make any hiring decisions. If hired, 815 Entertainment dba Hard Rock Casino Rockford will be your employer and is alone responsible for any employment related matters.

Pay Range:

$2 - $25/

Hard Rock International (USA), Inc.