Collections Specialist

Overview Collections Specialist A Collections Specialist will be responsible for reviewing resident accounts and identifying overdue accounts. They will contact appropriate parties regarding outstanding balances and negotiate payment. Key Responsibilities Monitor accounts to identify overdue payments Contact customers by phone, email, or mail regarding outstanding balances Negotiate payment plans and resolve billing disputes Maintain detailed records of collection activities Process payments and update account information Work with internal departments to resolve account discrepancies Prepare aging reports and collection status updates Ensure compliance with company policies and debt collection regulations Escalate delinquent accounts when necessary Benefits Offered Affordable Medical, Dental & Vision Insurance – Quality coverage options to fit your needs and budget Short- & Long-Term Disability Coverage – Financial protection and peace of mind 401(k) with Company Match – Invest in your future with employer contributions Generous Paid Time Off – Includes vacation days, sick time, and paid holidays Tuition Reimbursement – Advance your education and grow your career Career Growth Opportunities – We prioritize internal promotions and professional development Employee Rewards & Recognition Programs – Celebrating your hard work regularly Weekly & Monthly Appreciation Events – Because your efforts deserve recognition Birthday & Work Anniversary Celebrations – We celebrate you Collaborative, Team-Oriented Culture – Work alongside supportive and dedicated colleagues Requirements Preferred Qualifications: Possess effective communications skills and be able to handle difficult conversations with tact, professionalism, and cooperation. Ability to understand and interpret financial concepts. Ability to work under pressure and multi-task to meet project deadlines. Knowledgeable in MS Suite; with the ability to effectively work on a computer and adapt to various company programs and applications. #J-18808-Ljbffr