Hybrid WFH Tier 2 IT Managed Services Engineer

Hybrid WFH Tier 2 IT Managed Services EngineerWe are a growing, highly customer-centric IT Solutions firm looking for a creative, organized, and driven Hybrid WFH Tier 2 IT Managed Services Engineer to help us continue to provide exceptional customer service to small and medium-sized businesses.The ideal Hybrid WFH Tier 2 IT Managed Services Engineer will have excellent customer service and communication skills. The Hybrid WFH Tier 2 IT Managed Services Engineer will be eager to learn and do more. This person will have a "yes I can" attitude and always asks what else can be done to help.In this role, the Hybrid WFH Tier 2 IT Managed Services Engineer will be responsible for supporting clients as a member of our high touch, customer centric team both on client sites as well as from our office HQ. You will be exposed to many different technologies. As such, the Tier 2 IT Managed Services Help Desk Engineer will not be expected to know everything but expected to be resourceful in finding solutions.We are a fast-growing company with a compelling offer that is resonating with both current and prospective clients. Our work environment is friendly and fun, yet professional. You will find that we support learning and personal development no matter where you are in your career. Our benefits include Medical, Dental, Vision, Disability, Life and Paid Time Off.We offer competitive compensation package, opportunities for growth and advancement.Hybrid WFH Tier 2 IT Managed Services Engineer Essential Responsibilities:Providing timely and effective technical, operations and training support of end user computers and devices onsite and/or by telephone or emailTaking escalations from tier 1 help deskImage, install and maintain end user computers and devicesCreate and manage Active Directory, email and phone system accountsInstall, support and maintain client printing environmentProvide virus / malware protection and remediationBasic computer / network troubleshootingMonthly reporting for clientsResearch and document processes to support ongoing projectsWrite and organize documentationHybrid WFH Tier 2 IT Managed Services Engineer Requirements:Excellent customer service skills and "can do" attitudeExcellent oral and written communication skills. Ability to read/speak/write at a high level. The role requires high level written communication skills.Ability to document work and maintain accurate recordsDetail-orientedResourcefulness – the ability to figure things outBasic PC / MAC troubleshooting and supportMicrosoft Technologies – including AD; Exchange; Outlook; OfficeOffice365 administrationBasic network knowledgeHybrid WFH Tier 2 IT Managed Services Engineer Pluses:Mac OSKnowledge of smartphones – IOS / Android troubleshootingGoogle AppsLAN device configurationConnectWise*Actual salary for Hybrid WFH Tier 2 IT Managed Services Engineer to commensurate with experience*