Product Manager - Vault CRM Suite

Product Manager - Vault CRM Suite

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Vault CRM is an industry-leading product purpose-built for life sciences, with more than 80% market share, transforming how pharmaceutical, biotech, and medtech companies engage with healthcare professionals worldwide. This is an opportunity to build on a foundation of market leadership while driving the next wave of innovation in AI-powered customer engagement. Vault CRM delivers:

1. A unified suite that integrates CRM with campaign management, contact centers, sales planning, events management, and more which enables customers to break down silos and enables smarter, more connected workflows.
2. Next-generation AI agents that deliver intelligent, context-driven engagement across commercial and medical teams.
3. Global compliance, with region-specific functionality and hundreds of built-in compliance features to support highly regulated markets.
4. Always-on productivity, with full offline support across Windows, Mac, and iOS, ensuring seamless use anywhere.
5. Deep functionality purpose-built for life sciences and strengthened by data lakehouse technology and modern cloud architecture - all built on the Veeva Vault Platform.
6. Integrations with other leading technology providers such as Microsoft 365, Concur, Workday, Zoom, and more.

Product Managers at Veeva:

1. Influence product direction and strategy in one of the world's most widely used enterprise CRM applications.
2. Collaborate with life sciences and technology experts to shape the next generation of AI-powered, data-driven CRM solutions.
3. Drive Veeva's AI and data initiative by designing functionality that combines intelligent orchestration and natural language interfaces.
4. See their work adopted at scale, with features rolled out across some of the world's largest and most innovative life sciences companies.
5. Work for a product-focused company with a clear product vision set from the top, and where product knowledge and instinct are valued at all levels.
6. Contribute to a mission that matters by accelerating how new therapies reach patients and improving global healthcare outcomes.

This role offers the best of both worlds: the chance to work on a product with global scale and proven adoption, while still innovating at the cutting edge of AI, data, and platform extensibility. You'll have visibility with senior leaders, influence roadmap decisions, and shape how an entire industry engages with its customers.

What You'll Do

• Participate in the full product lifecycle, from ideation and pitching through design, development, and delivery to bring new features to market
• Work with Product Management leaders to translate market trends, customer insights, and emerging technologies into clear product requirements that anticipate future needs
• Drive the ideation and development of new AI features within our core commercial software, guiding end users and empowering them to be more effective in their roles
• Collaborate with UX, architecture, development, and QA teams to create detailed product specifications which deliver real business value and intuitive user experiences
• Lead cross-functional teams in daily standups, to ensure smooth execution and timely releases
• Present the roadmap and demo cutting edge features to customers and internal stakeholders to showcase upcoming product innovations and gather feedback on product direction
• Serve as a product evangelist and subject matter expert across solutions consulting, services, and support
• Guide features from concept through release, ensuring they are built with quality, adopted at scale, and truly delight users

Requirements

• 2+ years of product management experience for a software company
• Experience in obtaining and synthesizing customer feedback, assessing needs, and integrating into a cohesive design
• Strong analytical and problem-solving skills with a curiosity to go deep and uncover the "why"
• Self-motivated, resourceful, and independent, willing to go the extra mile to make our product and customers successful
• Demonstrated ability to write requirements specifications, manage backlogs, and lead engineering and QA to deliver in an agile environment
• Excellent communication skills (written, verbal, and presentation)
• High degree of professional ethics and integrity

Nice to Have

• Experience in the life sciences industry, particularly commercial, medical, or field teams
• Experience with conversational AI, recommendation engines, or large language models (LLMs)
• Experience with configurable enterprise SaaS solutions
• Prior exposure to the Veeva Vault Platform
• Background in software development or computer science

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Follow the application process and submit your resume.
• Within 3 days, you will receive a link to a personality assessment administered by a third party.
• Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
• If moving to the interview stage, the process is as follows:

1. A conversation with the hiring manager
2. A practical case exercise
3. A final conversation with our group's Senior Leader.

• Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $75,000 - $165,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.