Customer Service Representative

Customer Service Representative$21.00 per hour8:00 am –4:30 pm / Monday-FridayA spring metal component manufacturing company is seeking a reliable and detail-focused professional to support customer service and order management. This position plays a key role in ensuring accurate order processing, clear communication with customers, and coordination between production, purchasing, and internal teams. You are applying through Express Employment Professionals, an award-winning Staffing Firm.Customer Service Representative ResponsibilitiesMinimum of 2 years of relevant customer service experienceManage customer purchase orders and releases with a high level of accuracyConfirm correct part number revisions on all customer orders and within internal systemsTrack and maintain open order reports and communicate status updates with production and purchasingAct as a liaison between production, purchasing, and customer service teamsEnter ASNs on customer portals and communicate shipment details to customersProvide backup support for customer service order entry during employee absencesAssist the quoting department by entering RFQs and sending quotes to customersFollow up with customers regarding quotations, samples, literature, new accounts, and related requestsProvide backup coverage for receptionist duties, including answering incoming callsComplete additional tasks and responsibilities as assigned by Supervisor or ManagementCustomer Service Representative RequirementsHigh school diploma or equivalent required; Associate degree preferredMinimum of two (2) years of customer service experienceExperience with order entry, data entry, and working with customer informationStrong organizational skills and exceptional attention to detailSelf-motivated with the ability to work independently or in a team environmentProficient in Microsoft Office applicationsExcellent professional verbal and written communication skillsPunctual, dependable, and able to maintain a professional work environment#2937