Customer Service Representative

Customer Service Representative

Waste Connections, Inc. is an integrated solid waste services company that provides solid waste collection, transfer, disposal, and recycling services. Forbes Magazine voted Waste Connections as one of the Top 200 small & mid-cap Companies in America for three years in a row!

As a member of our team of Customer Service Representatives, you will feel like you're a part of something bigger than yourself. Our Customer Service team works together towards a common goal, connecting with our fellow community members to solve problems and provide best in class environmental services. This position is at our Alvin, Texas location and expected hours are Monday-Friday 8am-5pm.

Duties and Responsibilities:

• Work in conjunction with other departments to resolve customer disputes.
• Work in a fast paced, cooperative, high call volume environment.
• Interact with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner.
• Use our customer relationship software while on the phone to receive orders for installation, activation of services, discontinuance of services, or changes in service.
• Solicit sale of new or additional services.
• Assist in other areas as needed.

Working Conditions and Physical Effort:

• Work environment is in a call center. Areas are clean, ventilated, and well-lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
• CSR call areas can be noisy. This position will include time spent sitting, typing, or looking at a computer screen for the majority of the day.

Minimum Job Requirements:

• 1+ years of Customer Service experience. Experience in a high call volume atmosphere a plus!
• Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required.
• Excellent organization and communication skills.
• Ability to analyze and solve problems. Gather data, compile information, and prepare reports.
• Bilingual is preferred.

We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran).