LEAD MEDICAL SUPPORT ASSISTANT

Summary

This position is located at the Clement J. Zablocki VA Medical Center, Milwaukee, Wisconsin, in the Mental Health Division.

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Duties

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The Lead Medical Support Assistant monitors and makes work assignments; being sure their medical/program area is covered for medical support activities such as clerical duties for Behavioral Health Interdisciplinary Program (BHIP), or other specialty care setting where the patient aligned care team model is used such as Substance Abuse, PTSD, Suicide Prevention, RRTP, Acute MH, etc.)

• Resolves daily workplace issues; distributing and balancing workload; assuring coverage of all areas of responsibility.
• Ensuring accurate and timely scheduling of appointments; providing guidance to staff members to include changes in policies and procedures.
• Orienting and providing on-the-job training for new and current employees.
• Ensuring all training requirements are met; provides input on MSA performance to supervisor.
• Maintain all clinic profiles within the Mental Health Division.
• Work with providers to assure their clinic grids are updated regularly to reflect their current schedule.
• Responsible for working with all providers throughout Mental Health to assure their encounters are complete.
• Processing admissions, discharges, and Veteran/Patient transfers according to work-area procedures.
• Assists veteran/patients to complete forms, questionnaires, and surveys.
• Maintains medical records; sends forms from physician offices or other facilities for scanning; enters all work/key/move request orders for their area.
• Timekeeping for staff in their assigned T&L's and is knowledgeable of all rules and regulations related to timekeeping; on/off boarding mental health staff.

Work Schedule : Monday - Friday 8:30am - 5:00pm

Compressed/Flexible :Not available.

Telework : Not available.

Virtual: This is not a virtual position.

Functional Statement # : 09946F

Relocation/Recruitment Incentives : Not authorized.

Permanent Change of Station (PCS): Not authorized.

PCS Appraised Value Offer (AVO): Not authorized.

Requirements

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Conditions of employment

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment..
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.

As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

English: Must be proficient in basic written and spoken English.

Education/Experience:

• Experience. No experience required.
• Education: Must possess a High School Diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations: To qualify for the GS-07 level, you must meet the following Grade Determinations:

GS-7 LEVEL GRADE REQUIREMENTS: Must have one (1) year of specialized experience equivalent to the GS-6 grade level which includes: arranging for coverage of all areas of responsibility; distributing and balancing workload; training new employees on duties; certifying employees on scheduling and assignment competencies; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments/consults management; providing refresher training to staff members including changes in policies and procedures; creating and maintaining employee work schedules; orienting and providing on-the-job training for new and current employees; ensuring that all training requirements are met; organizing the work structure of his/her assigned areas: and acting as liaison between other MSAs and staff in order to resolve day-to-day conflicts.

Demonstrated Knowledge, Skills, and Abilities (KSAs). Candidates must demonstrate all of the knowledge, skills, and abilities below:

• Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
• Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
• Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
• Ability to provide staff development and training.
• Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Reference: For more information on this qualification standard, please visit

The full performance level of this vacancy is GS-7.

Physical Requirements: Position requires visual acuity, adequate auditory perception, clear distinctive speech, and manual dexterity. Position requires extended periods of sitting. The position may require some bending and carrying of items. The incumbent must be a mature, flexible, sensible individual capable of working effectively in stressful situations and able to shift priorities based on patient needs. Must meet Employee Health mandates as a condition of employment.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Additional information

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.