LEAD MEDICAL SUPPORT ASSISTANT

Job Title

Lead Medical Support Assistant

Duties

The Lead Medical Support Assistant monitors and makes work assignments; being sure their medical/program area is covered for medical support activities such as clerical duties for Behavioral Health Interdisciplinary Program (BHIP), or other specialty care setting where the patient aligned care team model is used such as Substance Abuse, PTSD, Suicide Prevention, RRTP, Acute MH, etc.)

• Resolves daily workplace issues; distributing and balancing workload; assuring coverage of all areas of responsibility.
• Ensuring accurate and timely scheduling of appointments; providing guidance to staff members to include changes in policies and procedures.
• Orienting and providing on-the-job training for new and current employees.
• Ensuring all training requirements are met; provides input on MSA performance to supervisor.
• Maintain all clinic profiles within the Mental Health Division.
• Work with providers to assure their clinic grids are updated regularly to reflect their current schedule.
• Responsible for working with all providers throughout Mental Health to assure their encounters are complete.
• Processing admissions, discharges, and Veteran/Patient transfers according to work-area procedures.
• Assists veteran/patients to complete forms, questionnaires, and surveys.
• Maintains medical records; sends forms from physician offices or other facilities for scanning; enters all work/key/move request orders for their area.
• Timekeeping for staff in their assigned T&L's and is knowledgeable of all rules and regulations related to timekeeping; on/off boarding mental health staff.

Work Schedule: Monday - Friday 8:30am - 5:00pm

Compressed/Flexible: Not available.

Telework: Not available.

Virtual: This is not a virtual position.

Functional Statement #: 09946F

Relocation/Recruitment Incentives: Not authorized.

Permanent Change of Station (PCS): Not authorized.

PCS Appraised Value Offer (AVO): Not authorized.