Hotel General Manager

Hotel Manager

Ensure that all policies, procedures, and standards are in place regarding the brand, ownership, and state policies.

Follow all safety and security guidelines for cash handling, guest relations, and hotel personnel.

Always provide exceptional service to all guests.

Oversee all operational activities with a positive attitude and sense of teamwork.

Maintain and improve all hotel standards daily.

Maintain excellent guest scores and QA scores.

Help to develop the yearly budget with the accounting team, while maintaining that budget for the year, reaching both the Revenue goal and the GOP goal.

Conduct all hiring, training, and HR processes at the hotel level.

Work with the sales team to find new sources of business, meet all top accounts and help as needed.

Work with housekeeping to ensure all cleanliness standards are achieved.

Work with Maintenance to ensure the building and all the rooms are in working order.

Develop relationships with vendors with the ability to negotiate pricing.

Create a positive work environment.

Able to work in a fast pace, always changing work environment with a professional and positive attitude.

Able to understand P&L, GOP, payroll processing, AR accountability and revenue generation.

Able to multi-task and handle working in different areas of the hotel as needed.

Excellent Guest Relation skills.

Excellent ability to train and motivate team members.

Experience with IHG system is a plus.