Field Service Technician

Description Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com. Job Summary The Battery and Charger Field Technician is responsible for inspecting, maintaining, and repairing motive power equipment. This position conducts basic troubleshooting, field and shop repairs, and responds to customer needs. This position typically reports to a Service Manager or a Lead Technician and has no direct reports. Training will be provided on the Battery Charger systems. Key Job Responsibilities Reliable attendance and punctuality. Work safely, follow all safety regulations, including site specific safety regulations established by customers. Perform routine preventative maintenance. Coordinate problem resolution with Technical Support, Customer Service, Sales, and other personnel to expedite repairs. Travel to other branches or sites, as required, to assist with product installation, removal or repairs (some overnight travel will be required). Comply with company policies and procedures. These include but are not limited to warranty, safety, environmental, OSHA, DOT and Hazmat. Build strong relationships with customers. Take ownership of all company assets, including but not limited to vehicles, inventory, tools, and equipment. Troubleshoot battery and charger systems. Perform repairs at customer locations and Concentric shops. Respond to client needs in a timely manner, while applying great customer service. Complete all service orders, PM worksheets, timecards, expense reports, and any documentation as required, in an accurate and timely manner. Work independently or with a team in a professional manner. Other duties as assigned by supervisor. Key Performance Measurements A score card that reflects performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution. Exercises high degree of time management skill, resulting in greater than 90% time billable to customers. Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information. Other key metrics prescribed by Concentric Motive Power leadership, resulting in positive customer and Company impact. Requirements High School or GED required. Certification from a technical school focused on electrical, mechanical repair or battery maintenance preferred. Associate degree from an approved two-year college or university, preferred or equivalent experience. Must be able to pass a background check and drug screen. Possess a valid driver’s license, CDL a plus but not required. May be required to pass additional requirements under the Department of Transportation (DOT). Working knowledge of basic AC and DC electrical/electronic theory. Strong communication, problem solving, and analytical skills. Ability to organize his/her own work and work independently, with limited supervision. Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices. Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs. Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction. Ability to work collaboratively with other departments toward the greater good of the organization. Ability to adapt to a fast-changing environment. Experience in material handling environment is preferred, but not required. Willingness to work occasional overtime. Travel daily, some overnight travel required. Benefits At Concentric we believe Our People are what make us great and help us deliver exceptional customer service! We offer industry leading benefits: Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees! Three medical plan options with employer premium contribution that start on day one. Employee paid dental and vision insurance that starts on day one. Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP). Medical and dependent care Flexible Spending Accounts (FSA) available. Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one. Company 401K plan with 100% match on the first 4% of employee contributions. 8 paid holidays. Full-time Employees receive a total of 128 Hours of Paid Time Off (PTO) Annually. We offer employee paid accident, critical illness, and hospital indemnity insurance. We offer employee paid legal plans, identity protection, pet insurance, and home & auto discounts. Training and mentoring – Learn from our experts in the industry. Advancement opportunities. The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to wear approved Personal Protective Equipment (PPE), carry tools; use hands to maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Employees must maintain a high level of self-awareness about their surroundings due to conditions existing in the work environment. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed in various locations, including customer sites, Concentric facilities, and often includes co-workers working side-by-side. Exposure to live electrical components is common in many of these work environments. The noise level in the work environment is moderate. The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status. #J-18808-Ljbffr