Computer Operator

Purpose This role receives, records and processes customer data in a timely, securely and faultless manner, reporting any exceptions to the relevant stakeholders and ensuring its availability to the Service Center Production. Key Missions Obtains the data from file transfer systems and processes it Generates and sends return files and reports as needed to customers within service-level agreements Distributes production paperwork and associated reports to correct areas and other departments within scheduled time frames Identifies and assists with fixing issues, such as giving assistance to the shop floor as well as software and IT personnel Reports issues or exceptions, including non-receipt of customer data Executes change requests for new or updated EMV Card checking scripts (Barnes/Collis/EVA Scripts) Supports Local Technical Support with data processing for testing new projects, products or services Supports scheme or customer audits Supports and troubleshoots production issues Processes and categorizes new production faults Retrieves information to be able to pass to Customer Services to transfer to customers Profile & Other Information Technical Skills Auditing Operations & Production tools Continuous Improvement methods & tools Programming Languages Database design & management Computing Skills Data Management Analytics Key Soft Skills & Behavior Detail Oriented Teamwork Multitasking #J-18808-Ljbffr IDEMIA Group