Production Support Analyst

Production Support AnalystMalvern, PAContractGlobal Resiliency team providing support to multiple Cyber Security Applications servers.Tools/Technologies: Splunk, ServiceNow, Linux/Unix Server Management, Windows Servers Management, Thousand Eyes, Control-M.Quickly responds to incident alerts, analyze impact, follow procedure to resolve or work with partner teams to fix the issue.Follow technical documented procedures to resolve production issues.Join Scrum calls with Client, review weekend incidents, analyze alerts trends to reduce noise.Identify, and coordinates with application teams that are critical to the events resolution.Work with partner teams (Dev/Engg) for root cause analysis.Join change calls, post implementation, perform impacted application post cert to check health of our applications.Proactively monitor application health and other production issues, raise tickets, send health check Reports.Document major issues and changes handled by Team to discuss in monthly review call with client and suggest process improvements.Good communication skills with the ability to capture and articulate technical and non-technical details24*7 Support required for supporting major issues.Join Change Advisory Board (CAB) calls for change approvalsCoordinate all corporate system Major Incident Management (MIM) calls, ensuring incidents and problems records are recorded, followed up and closed.Prepare PIR to review with teams and document root cause.