Information Technology Support Analyst
Juno Search Partners
Get AI-powered advice on this job and more exclusive features. Juno is seeking a hands-on IT Support Analyst to join our growing team in Glen Mills, PA. In this 3x a week on-site role, you’ll be the go-to resource for desktop, mobile, and Level 1 ERP/CRM support, helping to ensure our employees have the tools and technology they need to succeed. If you're a problem-solver with strong communication skills, technical troubleshooting expertise, and a desire to grow in a dynamic, fast-paced environment, we’d love to hear from you. Responsibilities
- Provide prompt technical support for Windows desktops, laptops, and peripherals (printers, scanners, etc.).
- Deploy, configure, maintain, and troubleshoot hardware, software, and operating systems.
- Support Android mobile devices and resolve issues related to applications, connectivity, and configuration.
- Assist with Mobile Device Management (MDM) tools and enforce security policies across mobile endpoints.
- Install and maintain approved applications in line with company security and usage policies.
- Serve as the first point of contact for ERP and CRM support issues.
- Triage and document incidents, escalating complex issues as needed.
- Provide user training and support to improve proficiency and resolve system-related issues.
- Manage user accounts and access via Active Directory and Microsoft 365.
- Log and resolve support requests using the internal ticketing system.
- Maintain accurate hardware and software inventory.
- Set up new hires with accounts, hardware, and software access.
- Document solutions and processes to support knowledge sharing.
- Associate’s degree in IT, Computer Science, or a related field—or equivalent hands-on experience.
- 2+ years of IT support experience in multi-location environments; experience in manufacturing, distribution, or field sales preferred.
- Proficient with Windows 10/11, Microsoft Office/M365, and remote support tools.
- Hands-on experience supporting Android mobile devices and enterprise mobile apps.
- Exposure to ERP/CRM platforms and support ticketing systems.
- Basic understanding of networking and IT security principles.
- Relevant certifications (e.g., CompTIA A+, Microsoft MCP) are a plus.
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