Delivery Specialist

Delivery Specialist

At Bestway, our Delivery Specialists play a pivotal role in our vision to enhance the customers rent to own experience. We expect our Delivery Specialists to be customer centric individuals that not only deliver products but also deliver an exceptional experience. Expected Number of Hours: 45-50 per week.

Delivery Specialists are responsible for the following expectations:

• Be a Bestway brand ambassador who reflects and promotes Bestway's commitment to have the best products at the best prices delivered by the best people in the business.
• Timely deliver, install, and demonstrate products at our customer's home in a safe and respectful manner.
• Protect all merchandise with the use of blankets, shrink wrap, and hand trucks while moving or loading product. When in doubt overprotect versus under protect.
• Have the ability to learn and develop the skill to assemble products as well as do minor touch ups, repairs, and refurbishment to ensure all products are rent ready within 48 hours.
• Build great customer relationships by utilizing communication and service skills to ensure customer retention and enhance the customer's experience during all customer interaction.
• Assist in managing customer's accounts by securing on time payments and collecting on delinquent accounts at customer's home and in the store.
• As a brand ambassador always represent yourself and your company in a professional manner.
• Complete weekly vehicle inspections ensuring proper maintenance is performed for safe driving and ensure daily that vehicles are clean and stocked with proper tools and accessories.
• Assist in maintaining the highest quality showroom presentation that creates a customer friendly sales environment.
• Be responsible for maintaining, organizing, protecting, and storing products in stock room area.
• Actively learn about the products we offer. Be a product knowledge expert.
• Use hand receipts on all product returns and payments in the field.
• Complete all other tasks assigned at the discretion of management.

Bestway will provide additional training and skill enhancement to allow Delivery Specialists to:

• Have the opportunity to advance to Assistant Manager and beyond.
• Be able to explain the rental agreement and have a thorough understanding of how it works.
• Develop sales skills to help grow our customer base, by learning to utilize the "7 Steps to Selling and Renewals."
• Distribute flyers and encourage referrals/distribute sales material on a daily basis.
• Assist sales manager by taking rental orders as well as helping verify orders prior to the delivery. Assist credit manager by learning the "4 Key Principles of Customer Interaction."