Associate Insurance Compliance Officer

Job Description and Duties

Do you enjoy working in a fast-paced remote centered environment with variety in your work? The California Department of Insurance (CDI) is seeking a dynamic Associate Insurance Compliance Officer with experience in insurance claims adjusting or insurance consumer service. 

If this is you, then CDI may be the employer for you!

Under direction of a Supervising Insurance Compliance Officer, the Associate Insurance Compliance Officer assists consumers primarily via telephone communications (as well as via written communications, e-commerce and in-person interviews) by independently investigating, mediating, resolving, and/or responding to the more varied and sometimes complex consumer complaints and inquiries related to insurance coverages, rating and underwriting and claims handling practices involving various lines of insurance and including multiple coverages or situations. The incumbent investigates and identifies violations of insurance practices involving situations that typically require multiple contacts with the consumer, licensee, and/or other related entity. The incumbent mediates and acts as conciliator and directs the licensee/entity to resolve the identified issue, complaint, or violation; recommends and/or takes enforcement action as appropriate.

This position is designated under the Conflict of Interest Code. The position is responsible for making or participating in governmental decisions that may potentially have a material effect on personal financial interests. The appointee is required to complete a Statement of Economic Interest (Form 700), which includes an Assuming Office filing within 30 days of appointment, annual filings, and a Leaving Office filing within 30 days of physical separation. Non-compliance with the Conflict of Interest Code requirements may result in the voiding of appointment, financial penalties, or enforcement actions.

Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the Personal Leave Program (PLP) 2025 and related Pay Differential 386. PLP 2025 requires employees to receive a reduction in pay in exchange for monthly hours of PLP 2025 leave credits. The salary range(s) included on this job posting do not reflect the reduction in pay. For more information, visit the CalHR website (

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Working Conditions

• The incumbent must be able to work in a high-rise building, and occasionally at off-site locations. 
• The incumbent must be able to move objects up to 40 lbs. during travel. 
• Occasional travel may be required within and/or outside the state of California via private or public transportation (i.e., automobile, airplane, etc.). Travel may include overnight stay and overtime may be required. During times of emergency, incumbents may be required to serve at a Local Assistance Centers (LAC) to assist the public during and after emergencies. This may require travel by vehicle, airplane or other means, and may require overnight stays and extended shifts.
  
• The incumbent may telework in accordance with CDI's Telework Policy. Teleworking employees may be required to report to their headquarters office location on designated telework days. Travel expenses are not reimbursed, however other authorized transit subsidies do exist for those who qualify.

Special Requirements

Please attach (upload) all the required documents to verify that you meet the minimum qualifications for this position (i.e., degree, transcript, license, certificate). If you fail to provide the required documentation, your application package will be marked as incomplete and not considered for an interview.

• Exam list eligibility - refer to exam link below. 
• Transfer eligibility, if applicable, for current/former civil service employees 
• Resume

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Three years of experience in insurance claims adjusting or insurance consumer service.
• Bachelor of Arts Degree in Social Sciences, Communications, Journalism, Literature, History, English, Sociology, Humanities, Psychology or Philosophy.
  
• Knowledge of claims insurance practices and the laws and regulations applicable to insurance.
• Recent experience handling insurance-related consumer calls. 
• Possess excellent interpersonal, analytical, and verbal/written communication skills.
• Possess the ability to use standard software applications typically utilized in a call center environment.
• Strong organizational skills & detail oriented.
• Licensed as a Producer Agent and/or Broker.
• Recent relevant insurance industry experience

Benefits

• Flexible work hours 
• Remote work options 
• Medical Benefits - including health, dental, and vision insurance 
• Employee Wellness Program 
• Employee Assistance Program 
• On the Job Training 
• Career Services Program 
• Recognition Program 
• Paid Holidays and leave 
• Defined benefit retirement program 
• Savings Plus Program (401 (k), 457) 
• Every 12 months, based on performance evaluation, employees may receive a 5% salary increase until they reach the maximum salary for the position.

Benefit information can be found on the CalHR website and the CalPERS website.

Examination Information

Step 1 - If you have not taken the Associate Insurance Compliance Officer examination, or if your eligibility has expired, and/or you have no other type of eligibility, you MUST take the examination to be eligible for appointment. Please click the link provided below for the examination information and instructions.

Associate Insurance Compliance Officer:  Exam Bulletin

Step 2 - Submit your application including all required documents, by using the "Apply Now" button found at the top of this bulletin.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.