Technical Customer Advisor

Technical Customer Advisor

Use your skills where environmental innovation meets global impact. ECLARO is looking for a Technical Customer Advisor for our client in Richmond, CA. Our client is a leading environmental solutions provider focused on water, waste, and energy services that drive sustainability and resource recovery. If you're ready to make a meaningful impact, this opportunity is for you.

Position Overview:

• Strategically lead and manage the customer fulfillment process.
• Manage the customer experience by coordinating all aspects of the customer service cycle.
• Provide technical support to customers and client teams, providing guidance in chemical grouping, disposal options, approvals, RCRA & DOT regulations, and compliance.

Responsibilities:

• Own the customer service experience.
• Be the primary point of contact for customers within assigned branch territories.
• Engage multiple internal teams across branches to provide an excellent customer experience by coordinating and leading the customer service cycle.
• Coordinate communications (both internal and external) for all aspects of customer and technical service.
• Analyze, plan, and facilitate resolutions for customer service and technical issues.
• Create new Waste Information Profiles (WIPs), ensuring compliance in accordance with RCRA & DOT regulations.
• Manage the waste approval process both with internal and 3rd party TSDFs, determining the most cost-effective methods that comply with customer-approved facilities and technologies.
• Manage the creation of jobs and tickets for customer service requests.
• Create detailed work orders to ensure accurate job understanding for operations teams.
• Oversee post-shipment processes, including review of job information.
• Verify WIPs and approvals, and resolve any issues and discrepancies to ensure TSDF acceptance and proper impact to invoicing.
• Collaborate and coordinate with team members to manage all other incoming customer requests, including support for quoting new service categories and working with the billing team on the customer invoicing process.
• Other duties and responsibilities as assigned by the Customer Excellence Manager.

Required Qualifications:

• Demonstrable experience in customer service/fulfillment
• Experience of waste management and disposal
• High School diploma with minimum of 1 year experience in similar field
• Preferred degree or equivalent experience in science, mathematics, or business

Preferred Qualifications:

• Strong customer relationship/management skills
• Focus on meeting customers' needs, offering the least complex and most efficient solution for ESS
• Technical knowledge of waste management and disposal preferred
• High attention to detail
• Highly organized and structured - able to follow a standard process
• Able to work collaboratively across different functions and to secure help from colleagues
• Strong verbal and written skills

Pay Rate:

$32.14/Hour. If hired, you will enjoy the following ECLARO Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.