Onsite Enterprise Helpdesk Manager - ITIL & Zendesk Leader
cFocus Software Incorporated
cFocus Software seeks a Helpdesk Manager to join our program supporting the EEOC. This onsite role in Washington, DC requires a Public Trust clearance and oversees Enterprise Helpdesk operations across EEOC HQ and field offices. You will plan staffing, monitor workloads, and drive ITIL-aligned incident and service-management processes. You will develop metrics, reports, and continuous-improvement actions, ensuring timely resolutions and compliance with government notification requirements. #J-18808-Ljbffr cFocus Software Incorporated
Vacancy posted 5 days ago
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