Service Advisor

Job Description

Job Description

Benefits:

• Locally Owned Business
• Team oriented environment
• Opportunity for Growth
• Flexibility
• Competitive Compensation

Top-Performing Automotive Service Advisor Wanted.

Ready to Leave the Dealership World Behind? Tired of working weekends?

Pensacola A/C & Auto Service Center is seeking an experienced Automotive Service Advisor to join our rapidly growing team.

This is not an entry-level position.

We are looking for a proven automotive service professional with 3-5 years of successful service advisor experience who can demonstrate a track record of delivering exceptional customer experiences, building long-term customer relationships, and helping customers make informed decisions about their vehicles.

We are not looking for someone who simply talks about great customer service. We are looking for someone who has consistently delivered it.

Our ideal candidate understands that customer service and customer experience are not the same thing. Anyone can answer phones and write repair orders. We are looking for someone who takes ownership of the entire customer journey and is committed to creating an experience that exceeds expectations every single time.

At Pensacola A/C & Auto, we believe automotive repair should be built on honesty, transparency, education, and genuine care for people. Our advisors play a critical role in building trust with customers and creating lifelong relationships that drive our business's success.

As a family-owned company experiencing rapid growth, we are making a significant impact on the automotive repair industry in Pensacola. We prioritize our employees, invest in their success, and foster a supportive environment where every team member has the opportunity to make a meaningful impact.

If you're looking to contribute to a thriving organization that values integrity, teamwork, accountability, and excellence, we'd love to meet you.

What You'll Do

• Deliver an elite customer experience from initial contact through vehicle delivery
• Build trust-based relationships with customers through honesty, professionalism, and exceptional communication
• Greet customers warmly and create a welcoming, professional environment
• Listen carefully to customer concerns and accurately document vehicle issues
• Communicate effectively with technicians regarding diagnostics and repair recommendations
• Present repair recommendations with confidence, professionalism, and transparency
• Generate accurate estimates and repair orders using our shop management system
• Maintain proactive communication with customers throughout the repair process
• Coordinate appointments and workflow to maximize efficiency and customer satisfaction
• Deliver completed vehicles while ensuring customers fully understand the repairs performed
• Maintain detailed and accurate customer and vehicle records
• Work closely with management and technicians to achieve company goals
• Consistently look for opportunities to exceed customer expectations and create memorable experiences

What We're Looking For

Required Qualifications

• Minimum 3-5 years of Automotive Service Advisor experience
• Proven history of delivering outstanding customer experiences
• Strong sales and relationship-building skills
• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Ability to thrive in a fast-paced environment
• High level of professionalism and personal accountability
• Positive attitude and team-first mindset
• Strong work ethic and commitment to excellence

Preferred Qualifications

• Experience with Tekmetric or similar shop management software
• Strong automotive knowledge and understanding of vehicle systems
• Experience achieving sales and gross profit goals while maintaining high customer satisfaction
• Leadership or mentoring experience

Compensation$75,000 - $125,000+ Per Year

Our compensation plan rewards performance, production, professionalism, and customer satisfaction.

Top performers have significant earning potential.

Benefits

• Monday-Friday schedule
• No weekends
• Competitive weekly pay
• Paid vacation
• Company-paid holidays
• Medical insurance options
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Employee discounts for personal and immediate family vehicles
• Ongoing training and professional development
• Career advancement opportunities

Why Pensacola A/C & Auto?

At Pensacola A/C & Auto Service Center, our mission is simple:

Auto Repair from People Who Care.

We believe in doing the right thing, even when nobody is watching. We believe in building relationships, serving our community, and creating a workplace where people enjoy coming to work every day.

Our team is committed to:

• Integrity
• Accountability
• Continuous improvement
• Going the extra mile
• Building positive relationships
• Delivering an exceptional customer experience

We're not looking for an average service advisor.

We're looking for someone who wants to help us raise the standard for automotive service in Pensacola.

If you're ready to join a growing organization where your contributions matter and your success is recognized, we encourage you to apply.