Sous Chef

JOB DESCRIPTION Responsible for all aspects of managing the kitchen and kitchen personnel, ensuring the quality preparation of all menu items and proper handling/storage of all food items in accordance with standards. Coordinate the purchase of all food and maintain menus, maintaining approved food costs and labor costs. REPORTS TO Director of Culinary & Beverage Experience KEY RESPONSIBILITIES Maintain complete knowledge of and ensure associate compliance with all departmental/hotel policies and procedures. Train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Establish the day's priorities and assign production and preparation tasks for staff to execute. Create daily menu specials and receive feedback from Executive Chef. Review banquet event orders and make note of any changes. Communicate both verbally and in writing to provide clear directions to staff. Take physical inventory of specified food items for daily inventory. Requisition the day's supplies and ensure that they are received and stored correctly. Communicate needs with Purchasing and Storeroom personnel. Ensure quality of products received. Meet with the Steward to review equipment needs, banquet plate up assistance, cleaning schedule/project status, health/safety and sanitation follow up. Ensure that staff report to work as scheduled; document any late or absent employees. Ensure that each kitchen work area is stocked with specified tools, supplies and equipment to meet business demand. Ensure that recipe cards, production schedules, plating guides, photographs are current and posted. Ensure that all staff prepare menu items following recipes and yield guides, according to department standards. Monitor performance of staff and ensure all procedures are completed to the department standards; rectify deficiencies with respective personnel. Observe guest reactions and confer with service staff to ensure guest satisfaction. Conduct frequent walk throughs of each kitchen area and direct respective personnel to correct any deficiencies. Ensure that quality and details are being maintained. Assist the Executive Chef in menu development and execution. Work with catering department to ensure guest satisfaction and exceeding/meeting guest expectations. Review sales and food cost with the Executive Chef to ensure the department is meeting budgeted costs. Ensure that excess items are utilized efficiently. Oversee and direct training of new hires in specified phases of the kitchen operation. Maintain an on-going training program for existing staff. Back to basics training maintained. Maintain hotel policies and standards. Perform any other job-related duties as assigned. Comply with attendance rules and be available to work on a regular basis. QUALIFICATIONS & SKILLS High School diploma required. At least three years of related experience. Must be 18 years of age or older. Must be able to maintain professional status through interface with customers, management, and co-workers. Must have the ability to communicate in English. Self-starting personality with an even disposition. Always maintain a professional appearance and manner. Can communicate well with guests. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. Ability to transport cases of received goods to the workstations; pots and pans of food from storage/prep areas to the serving line. Ability to work with all products and food ingredients involved. Ability to operate, clean and maintain all equipment required in job functions. Ability to plan and develop menus and recipes. Ability to apply basic supervisory skills to plan, organize, direct, coach, train and discipline, as necessary. Ability to ensure security of kitchen access, products and hotel property. PERFORMANCE STANDARDS Customer Satisfaction Serve as a guest relations ambassador, delivering exceptional service every moment of the day. Exhibit professionalism, courtesy, and respect towards guests and associates under all circumstances. Strive to create memorable guest experiences, maintaining Shangri-La's high service standards. Work Habits Follow established work procedures and policies, maintaining punctuality and reliable attendance. Adapt to changes in the work environment with a positive attitude. Approach problem-solving proactively, seeking assistance when needed and continuously improving skills. Safety & Security Adhere to Shangri-La's safety and security policies, including key controls and proper handling of chemicals. Exercise care when lifting heavy objects and promptly report any safety concerns or hazards. Ensure compliance with emergency procedures to maintain a secure environment for guests and associates. PHYSICAL DEMANDS While performing the duties of this job, the employee regularly is required to stand and walk for extended periods; use hands to handle or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl and lift more than 100lbs. Physical stamina and a proper mental attitude to work under pressure at a fast pace are essential. Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service. WORK ENVIRONMENT The position will primarily work in an indoor setting on property. This role may require flexibility in working hours to accommodate evening or weekend activities. ADDITIONAL NOTES This role summary outlines core duties but is not exhaustive. Other responsibilities may be assigned. This position is at-will and subject to change at the discretion of the Company. DISCLAIMER This job description does not constitute an employment contract. All Shangri-La associates are employed at-will and may be subject to changes in duties or responsibilities at the discretion of the Company. Must be able to pass a background check. #J-18808-Ljbffr