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Customer Service Team Lead: Coaching & Process Champion

Threadneedle group

Ameriprise Financial in Charlotte is seeking a Customer Service Team Lead to drive day-to-day operations for advisors, clients, and partners, delivering best-in-class service. You will coach staff, implement process improvements, and ensure policy adherence while meeting performance metrics. This exempt, full-time role requires strong communication and leadership in a regulated financial services environment. #J-18808-Ljbffr Threadneedle group

Vacancy posted 1 day ago
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