Customer Service Team Lead: Coaching & Process Champion
Threadneedle group
Ameriprise Financial in Charlotte is seeking a Customer Service Team Lead to drive day-to-day operations for advisors, clients, and partners, delivering best-in-class service. You will coach staff, implement process improvements, and ensure policy adherence while meeting performance metrics. This exempt, full-time role requires strong communication and leadership in a regulated financial services environment. #J-18808-Ljbffr Threadneedle group
- ...diversified financial services leader with more... ...year‑end 2024. Our team of 22,000 people across... .... Job Description Lead day‑to‑day operations for a customer service team,... ...employees, implement process improvements, and drive... .... Provide timely coaching and feedback using...SuggestedFull timePart time
- ...mission is to be the leading residential... ...tech-enabled services, and premium amenities... ..., leadership coaching and mentorship... ...growth. Our team members are... ...excellence in customer service Assume... ...lease renewal process and retention results... ...that champions all backgrounds...SuggestedLocal areaImmediate startFlexible hoursAfternoon shift
- Ameriprise Financial is seeking a customer service leader to direct day-to-day operations for a fast-paced team serving advisors, clients, and partners. The role emphasizes coaching, process improvements, and delivering high service standards. Ideal candidates will have...SuggestedFull time
$45k - $54k
EcoShieldPest is looking for a Customer Service Manager in Charlotte, NC, to lead the team of Customer Service Representatives. This role focuses on ensuring exceptional... ...include monitoring team performance, coaching team members, and ensuring compliance with company...Suggested- Ameriprise Financial is seeking a Customer Service Manager to lead day‑to‑day operations for a team serving advisors, clients, and business partners. You will coach, empower, and develop staff, implement process improvements, and maintain service standards aligned with...Suggested
- ...Air Conditioning in Charlotte, NC seeks a Customer Care Team Lead to guide a high-performing team of CSRs and dispatchers, coaching, establishing SOPs, and driving KPI attainment... ...blends leadership with hands-on customer service in a busy home-services environment, with in...Work at office
- ...Call Center Supervisor | Customer Service ProSidian is a... ...solutions based on industry leading practices. ProSidian... ...Compliance, Business Process, IT Effectiveness,... ...our multidisciplinary teams bring together the talents... ...and provide coaching. Develop staffing schedules...Full timeContract workWork at officeRemote workFlexible hours
- ...owner’s mindset—championing financial performance... ..., personalized service. As the community’s lead operator and... ...high-performing team and maintaining... ...leasing through daily coaching, call conversion... ...ratios, and customer journey insights... ..., and eviction processes. Experience in new...Local area
- ...efforts. Through training, coaching and continued education we... ...debt loss, and concessions Lead and supervise a team consisting of leasing/... ...Supervise apartment turnover process (including move-in/out inspections... ...party vendors; evaluate service contract requirements and...Full timeContract workImmediate start
- Description A Victoria’s Secret & Co Customer Experience Lead is a values‑based leader... ...on the sales floor, and coaching associates in the moment.... .... All Store Leadership Team responsibilities include:... ..., onboarding, and shipment processing. This role requires the ability...
$24 - $27 per hour
Customer Care Team Lead Location: Charlotte, NC Employment Type: Full-Time, Non-Exempt Schedule:... ...cross-department escalations. You'll coach CSRs and Dispatchers, ensure SOPs are... ...KPIs, and help deliver the exceptional service our customers expect. This is more than...Full timeWork at officeLocal areaMonday to FridayAfternoon shift- ...Join the Carolina Cat Team As a family-owned company... ...a desire to help our customers and employees succeed.... ...the dealership processes, collecting and documenting... ...information to develop new service offerings and improve... .... Deliver timely coaching and feedback to managers...Permanent employmentWork experience placementLocal area
$82k
...than yesterday, we champion continuous... ...Responsibilities Lead and motivate staff... ...property goals through coaching, accountability, and... ...while ensuring all team interactions... ...Maintain professional service standards through... ...proven history in customer service, negotiation...Full timeLocal area- ...GREYSTAR**Greystar is a leading, fully integrated... ...and construction services in institutional-... ...-site operations, team members, and... ...expertise, a passion for customer service, and a... ...lease enforcement process by making periodic... ...regular one-on-one coaching/check-ins, and...Full timeWork at officeLocal areaImmediate startAfternoon shift
- ...GREYSTAR Greystar is a leading, fully integrated... ...and construction services in institutional-... ...‑site operations, team members, and... ...expertise, a passion for customer service, and a... ...lease enforcement process by making periodic... ...regular one‑on‑one coaching/check‑ins, and annual...Full timeWork at officeLocal areaWorldwideAfternoon shift
$9,000 per week
...! If you're a high-performing Lead or Senior Recruiter with a passion... ...to lead a top-tier team and make an impact. About the... ...with client needs, train and coach new team members, and drive the... ...strategic use of our tools and processes. This is a leadership role for...$105k - $138k
...Posting: Corporate Services Fully Remote... ...Provides guidance and coaching to Consultants and account team members on lead generation, opportunity... ..., problem solving, customer focus, and communication... ...people. By combining smart processes, human-centered design,...Full timeRemote work- ...role in training project teams, ensuring compliance... ...and FCC standards, and leading proactive risk management... ...throughout Frampton’s service area from one of our offices... ...training sessions. Coach project leadership on... ...policy enhancements, process improvements, and training...Full time
$23 - $24 per hour
...accommodation or an alternative application process. Assistant Community Manager Hourly Non-... ...and quarterly bonus + $500.00 per month Team Member Management Rent Discount for live-... ...achieve budgeted occupancy. Assist with coaching and developing the team in accordance...Hourly pay- ...the Front Desk, Guest Services, and Transportation departments... ...all front office team members, maintains... ...execution of all guest-facing processes. The Front Office... ...& Team Development Lead, coach, mentor, and develop Front... ...& Service Excellence Champion an exceptional guest...Temporary workWork at officeFlexible hoursShift work
- ...Are you driven to lead a high-performing team that delivers exceptional... ...? As a Client Services Manager at Spectrum... ..., you will recruit, coach and manage dedicated... ...our valued Enterprise customers across multiple business... ...case escalation processes, ensuring timely completion...Work at officeLocal areaVisa sponsorship
- ...Rentals! As a Lead, Dev SecOps, you... ...protection for customer-facing LLM... ...Oversee a virtual team comprised of dedicated... ...a security champions network across... ..., providing coaching, training, and... ...the application process, please email careers... ...define your service‑leadership,...Hourly payWork experience placement
$25 - $30 per hour
...Tractor Supply Project Team - Traveling Lead Supervisor Charlotte, NC... ...common goal Success in coaching, teaching and training employees... ...skills An ability to follow processes in a manner that provides... ...professional and treat all customers and fellow employees with...Hourly payFull timeLocal areaShift workNight shift$152k - $228k
...Associate Director to join the team. Approved office... ...technology roadmap and leads enterprise‑scale... ...direction for recruiting process design, platform scalability... ...Management Lead, coach, and develop HRIS Recruiting... ...career in professional services by offering a career...InternshipSeasonal workWork at officeLocal areaWorldwideFlexible hours3 days per week$104k - $125.5k
...corporation delivering full-service pharmacy benefit... ...Judi®, the industry’s leading proprietary Enterprise... ...triage, and resolution process for client-impacting issues... ...experience, while providing coaching for the CERO Analyst.... ...internal analytics teams. Lead continuous improvement...Full timeLocal areaFlexible hours- ...Experience with a strong background in customer-facing leadership to spearhead... ...will be responsible for leading the service organization, coaching team members, resolving escalated customer... ...and implementing customer service processes, training programs, and SOPs, as...Remote work
$70k
...wholeheartedly believe 'Together We Lead, Together We Succeed’. We... ...you become part of a dynamic team that thrives on unity, unique... ...to screen, hire, train, coach, and develop on-site staff... ...liability. Manage excellent customer service and monitor service request turnaround...Permanent employmentFull timeFor contractorsWork at officeNight shiftWeekend work- Charlotte-Mecklenburg Schools seeks a Teacher, Multi-Classroom Leader 1 (MCL1) to coach 4-6 teachers and lead a team across classrooms, using co-teaching, modeling and small-group instruction to boost student learning. The role includes weekly or bi-weekly coaching cycles...
$18.5 per hour
A regional airline is seeking a motivated Customer Service Supervisor in Charlotte, NC. The role includes managing operational activities, coaching team members, and ensuring excellent customer service. Qualified candidates should possess strong organizational skills,...Hourly pay$16.5 - $20.75 per hour
Victoria’s Secret & Co. seeks a Customer Experience Lead in Charlotte, NC to drive top-line sales and lead associates. This role involves coaching and directing sales floor activities while ensuring operational excellence and maintaining brand standards. The ideal candidate...Hourly pay
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