Deskside Support Technician / Desktop Support Engineer / IT Support Technician / Field Support Techn
Wissen Infotech
Role: Deskside Support Technician / Desktop Support Engineer / IT Support Technician / Field Support Technician / End-User Computing (EUC) Support Engineer / IT Deployment Technician / Hardware Support Engineer Location: Glenview, IL Work Mode: Client Location No Remote / No Relocation Contract / Contract to Hire Deskside Support: A deskside technician’s job is to provide support and maintenance for a company’s desktop computing environment. They may be responsible for: Troubleshooting: Investigating, troubleshooting, and resolving service requests for desktop applications, network connectivity, and hardware and peripheral devices Installation: Installing, configuring, and maintaining hardware and software Diagnosis: Diagnosing and repairing end-user system failures, printer failures, and other peripheral device failures Network support: Troubleshooting network devices to ensure connectivity. Virus Detection: Implementing virus detection and eradication procedures. End-user support: Providing end-user assistance in person, by telephone, or via email. Customer Service: Acting as a model of customer service excellence for organizational staff members. Some skills that are helpful for a deskside technician include: Excellent problem-solving and analytical skills Comprehensive knowledge of computer systems Strong verbal and written communication skills Patient, friendly demeanor with a great aptitude for listening. #J-18808-Ljbffr Wissen Infotech
Vacancy posted 2 days ago
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