Events & Guest Services Supervisor

Join Princess CruisesSet a course for adventure with Princess Cruises! As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea. Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates. As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.Key ResponsibilitiesPlan, organize, and supervise all group events and celebrations (including weddings), from initial concept and venue setup through to execution and post-event follow-up.Act as the primary onboard contact for group leaders and wedding couples, meeting them on embarkation to review and confirm all event requirements and expectations.Coordinate all group- and wedding-related requests with relevant onboard leaders (e.g. Food & Beverage, Housekeeping, Entertainment, Photography) to ensure every department understands and delivers on its responsibilities.Personally attend key functions and events, proactively engaging with guests to gather feedback, resolve issues, and ensure an impeccable end-to-end experience.Lead and conduct charters, group, media, and trade partner site inspections and ship tours as requested by the corporate office, representing the Princess brand professionally at all times.Proactively contact suite and VIP guests upon arrival to introduce concierge-style services, understand their preferences, and tailor experiences throughout the voyage.Maintain regular contact with group leaders, wedding couples, suite, and VIP guests during the cruise, anticipating needs and taking swift action to address any concerns.Oversee the suite guest experience and program, ensuring all suite and VIP guests receive the highest level of personalized, detail-oriented service.Prepare and send timely, personalized welcome communications to group leaders, wedding couples, and VIP guests on embarkation, clearly outlining available support and key information.Support the Guest Services team in a supervisory capacity, particularly on sailings with lower group/wedding volumes, providing guidance, coaching, and hands-on assistance at the front desk as needed.Partner with Heads of Department to plan for upcoming large groups, arranging private events, priority registrations, and reservations where appropriate to enhance the guest journey.Monitor group master accounts regularly, ensuring all charges are accurate, compliant with company guidelines, and clearly communicated to group leaders.Collaborate with the Finance team and relevant departments to ensure timely, accurate charging and reconciliation of all contracted onboard services and end-of-cruise reporting.Champion an inclusive, guest- and teammate-focused culture within Guest Services, role-modelling our Shared Purpose and Core Values in daily operations.Promote and support change initiatives, helping the team understand, adopt, and embed new operational processes, systems, and service enhancements.Mentor and develop Guest Services teammates through regular coaching, feedback, and on-the-job training, supporting performance, engagement, and career progression.Skills, Knowledge & ExpertiseEducation: Bachelor's degree in business administration, hospitality management, hotel management, or a related field (preferred).Events & Hospitality Experience: Minimum 2 years' experience as an Events Manager in a hotel, resort, cruise, or similar high-volume hospitality environment, or at least 1 year in a comparable onboard role.Guest-Facing Leadership: Proven experience in a guest-facing supervisory or leadership role, with the ability to lead by example and support a front-of-house team.Group & Wedding Coordination: Demonstrated experience planning and executing group events, VIP programs, and/or weddings, including coordination across multiple departments.Service Excellence Mindset: Deep commitment to delivering exceptional, personalized service, with the ability to anticipate guest needs and create memorable experiences.Communication Skills: Fluent English language skills, both verbal and written; additional languages are an advantage.Interpersonal Skills: Warm, approachable, and confident communicator with outstanding social skills and the ability to build strong relationships with guests, leaders, and teammates from diverse cultures.Organizational & Time Management: Strong ability to manage multiple events, priorities, and deadlines simultaneously while maintaining attention to detail.Commercial & Financial Acumen: Comfort working with event budgets, group master accounts, and onboard revenue processes, ensuring accuracy and compliance with company guidelines.Technology Proficiency: Proficient in Microsoft Excel, PowerPoint, and Word; experience with hospitality or events management software and POS systems is preferred.Resilience & Flexibility: Ability to work calmly and effectively under pressure in a fast-paced, 24/7 shipboard environment, adapting quickly to last-minute changes.Teamwork & Culture: Strong commitment to fostering an inclusive, respectful, and collaborative team culture aligned with our Shared Purpose and Core Values.Coaching & Development: Genuine interest in mentoring and developing others through feedback, training, and day-to-day support.Professionalism & Integrity: High level of personal presentation, discretion, and integrity, consistently role-modelling company standards and policies.Job BenefitsEmbark on a career adventure like no other! As part of the Princess Cruises team, you'll enjoy:A competitive salary package.Your own comfortable double cabin - your private space to relax and recharge.Company-paid travel to and from the ship, so you can focus on the journey ahead.Access to exclusive areas and benefits onboard (depending on the rank and occupational group).A vibrant recreation and welfare program designed to support your well-being and work-life balance.Access to exceptional learning and development opportunities to grow your skills and advance your career.The chance to travel the world, exploring exciting destinations while doing what you love.A welcoming, inclusive, and dynamic work environment where your contributions are valued.Join us and become part of a global team that's passionate about delivering unforgettable experiences—both for our guests and for one another.