Service Specialist

Service Specialist

Link-Belt Mid-Atlantic is a construction equipment company, offering sales, rentals, parts, and service. Our legacy is built on quality products and customer satisfaction. Currently we have a Service Specialist role open at our Ashland branch. The Service Specialist is responsible for the maintenance, inspection, diagnosis, and repair of construction equipment machinery and components, primarily in a field setting. Essential functions of the position include:

• Efficiently and effectively diagnose and perform field service repairs as directed and ensure the proper completion of each to the customer's satisfaction.
• Ensure that all required parts, materials, and supplies necessary to complete the repair are ordered and obtained prior to arriving at the jobsite.
• Identify and arrange for the procurement of additional items as needed after initial inspection and diagnosis of the service repair.
• Adhere to all safety and environmental regulations and guidelines necessary during repair and ensure work area is properly cleaned upon completion.
• Ensure that the customer is kept informed of completed repairs and communicate to them any problems or issues found that extend beyond the scope of the original service call.
• Maintain an adequate level of tools necessary to perform the service requirements.
• Document and maintain proper records of time spent on each repair, parts and materials used, and detailed descriptions of work performed.
• Ensure that all parts and materials not used are returned upon completion of the service work per the established guidelines.
• Provide labor hours daily to the Service Manager or Branch Administrator to ensure timely posting of hours to the appropriate work orders.
• Prepare and submit expense reports (accompanied with the appropriate receipts) and service truck mileage on a timely basis.
• Ensure that the service truck is properly maintained in good working condition and appearance.
• Maintain personal appearance in a neat and professional manner (within the context of the working environment) and ensure professional communications with customers and coworkers.
• Notify Service Manager of any tooling, shop, yard, or vehicle requirements or deficiencies.
• Continue with service training education to enhance knowledge and service capabilities, and remain current on new technologies.

General qualifications for this role:

• High School or GED
• Minimum of five (5) years of related experience in diagnostic and repair work on construction equipment machinery
• Must be able to read and interpret technical manuals and drawings
• Must have Commercial Driver's License (CDL)