Emulation Field Hardware Support Engineer - UK

Emulation Field Hardware Support Engineer - Newbury, UK Location: Newbury - West Berkshire - United Kingdom We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start‑up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential. We are seeking a highly motivated and technically skilled Emulation Hardware Support Engineer to maintain, monitor, and optimize emulation products and infrastructure across data centre, cloud, hybrid environments, and customer sites/data centres. This role blends hands‑on emulation hardware support and operational ownership with a forward‑looking focus on automation, observability, scalability, and service reliability. The ideal candidate will collaborate closely with R&D, Customer teams and Operations to ensure high availability, optimal performance and continued expansion of the emulation infrastructure. Key Responsibilities Provide lifecycle hardware support for Siemens EDA emulation systems, including installation, service, upgrades and end‑of‑life activities Independently diagnose and resolve complex hardware issues to restore system availability and minimise customer impact Perform incident response, root‑cause analysis and problem management for Emulator/ProFPGA and Veloce product‑line issues Perform onsite and remote hardware support at customer locations, Siemens offices and home‑based dispatch as required Conduct customer site surveys to validate electrical, environmental and infrastructure readiness prior to system installation Execute full system installations, including unboxing, rack‑and‑stack, cabling, hardware assembly, software loading and initial checkout testing Collaborate with cross‑functional teams to support issue resolution, product reliability improvements and operational excellence initiatives Manage material disposition of failed hardware, maintain spare parts inventory and ensure accurate tracking in internal systems Collect and report operational data to support global monitoring, reliability analysis and continuous improvement efforts Provide basic IT and system administration support as needed to maintain operational continuity Serve as the hardware technical representative, providing proactive onsite support at end‑user locations both domestically and internationally Qualifications Bachelor’s in electronic or software engineering or equivalent experience Prior experience in troubleshooting and repairing complex electronics hardware Experience with Linux OS and Microsoft Windows Experience with high‑speed serial data technology and systems Skilled in technical communication, analytical problem‑solving and team working Ability to follow technical directions, both in writing and verbally Experience handling electronics parts (proper grounding procedures, etc.) Experience working directly with customers Knowledge of server and network technology highly desired Valid driver’s licence and flexibility to travel on short notice regularly Ability to work in remote customer locations while communicating with multi‑disciplinary teams Physical strength – able to move 50‑70 pounds and spend long hours on hard floor Hands‑on experience with monitoring and automation tools Proficiency in performance tuning and system observability across hybrid environments Working knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP) Strong analytical, communication and troubleshooting skills Data Centre Ops knowledge and technical knowledge important Preferred Skills Experience with Emulation Hardware support and Emulation Technologies Experience with handling electronic and electrical knowledge important Familiarity with enterprise security standards and compliance‑driven operations Familiarity with safety standards a plus Understanding of security and compliance frameworks (ISO, NIST, SOC 2) Passion for automation, self‑healing infrastructure and continuous improvement Why Join Us We’re Siemens. A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We’re dedicated to equality and welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow! We value equal opportunities and welcome applications from people with disabilities. At Siemens, we believe people who’ve had real experiences dealing with being different will excel as leaders. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #J-18808-Ljbffr Siemens Mobility