Facilities Operations Manager

Facilities Operations Manager (Boston Metro Area)ARDEN LOGISTICS PARKSArden Group is a vertically integrated real estate investment management firm focused on equity and debt investments in the top 25 US MSA's. Founded in 1989, Arden Group has acquired approximately $7 billion of properties and assets managed in excess of $12 billion of commercial real estate assets.Established by Arden Group in 2021 as a best-in-class logistics real estate operating platform, Arden Logistics Parks specializes in the acquisition, improvement and property management of light industrial business parks and industrial outside storage. Our real estate investment business operates a geographically diverse portfolio of more than 10 million square feet. of last mile facilities in 12 highly sought-after markets of urban infill locations throughout the United States.Recently listed as "Best Places to Work in PA" for 2026, our firm provides a supportive and exciting culture for our employees to challenge themselves and thrive. As a growing firm, we are looking for experienced team members with a passion for working in a high-growth environment. We value employees who are RESPONSIVE, TENANT-CENTRIC, and NIMBLE and we've created an environment for such employees to flourish as we continue to expand.Position OverviewArden Logistics Parks is looking for a motivated, customer-focused Facility Operations Manager to serve as the primary on-site representative for multiple industrial buildings in the Providence/Southeastern Massachusetts market. This individual will be responsible for overseeing the day-to-day operations of the property, fostering strong tenant relationships, coordinating vendors and service providers, performing routine property inspections, and completing basic maintenance and repair tasks. This position will require regular travel to the properties.The ideal candidate is a hands-on problem solver who enjoys working with people as much as working on buildings. This role combines property management, tenant services, facilities oversight, and light maintenance responsibilities into a single position that serves as the face of ownership at the property. The successful candidate will work independently to ensure a safe, well-maintained, and professionally managed environment while delivering exceptional service to tenants and supporting Arden's operational standards.This position is ideal for someone with experience in commercial property management, facilities management, building operations, maintenance, or a related field who is seeking an opportunity to have a direct impact on property performance and tenant satisfaction.Responsibilities (include, but are not limited to the below):Property OperationsServe as the primary on-site representative for ownership and management of 8 buildings comprised of 1.3M SF of multi-tenant industrial assets in the Norton / Southeastern Mass markets.Conduct routine property inspections to identify maintenance, safety, and operational concerns.Monitor overall property appearance, cleanliness, landscaping, parking areas, and curb appeal.Coordinate and oversee recurring property services such as landscaping, janitorial, pest control, parking lot maintenance, HVAC service, and fire life safety inspections.Assist with emergency response efforts and coordinate corrective actions following property incidents.Ensure compliance with property rules, lease requirements, and company standards.Tenant RelationsServe as the primary point of contact for tenant requests, service issues, and property concerns.Build and maintain positive tenant relationships through regular communication and property visits.Respond to tenant inquiries in a timely and professional manner.Coordinate tenant move-in and move-out activities, including property inspections.Communicate scheduled maintenance activities, property improvements, and operational updates to tenants.Track and document tenant requests through completionMaintenance & Building ServicesPerform minor building repairs and maintenance activities, including door and hardware adjustments, basic plumbing repairs, lighting replacements, signage installation and repairs, minor drywall and painting repairs, and general property upkeep.Conduct preventive maintenance inspections of building systems and common areas.Coordinate specialized repairs with qualified vendors and contractors as necessary.Maintain inventory of common maintenance materials and supplies.Escalate major repairs and capital issues to management.Vendor & Administrative ManagementCoordinate vendors, contractors, and service providers performing work at the property.Obtain proposals and assist with bidding and scope development for maintenance and repair projects.Verify completion of work and report deficiencies when necessary.Review invoices for completion of work prior to submission for approval.Maintain records of inspections, work orders, contracts, and vendor documentation.Requirements / Qualifications:High school diploma or equivalent required.Associate degree, technical training, facilities management certification, or property management coursework preferred.Three (3) or more years of experience in commercial property management, facilities management, maintenance operations, or related field.Strong customer service and tenant relations skills.Knowledge of basic building systems including plumbing, electrical, lighting, doors, hardware, and general repairs.Ability to work independently with limited supervision.Strong organizational and time-management skills.Excellent verbal, written, critical thinking, and problem-solving skills.Proficient computer skills including Microsoft Outlook, Word, and Excel; Yardi experience preferred.Ability to manage multiple priorities and respond effectively to changing conditions.Valid driver's license and reliable transportation.Professionalism; taking responsibility for decisions, actions, and results.Positive attitude and strong work ethic.Benefit OfferingWe offer competitive compensation packages, comprehensive medical, dental, vision, and life insurance, FSA and HSA, 401k with match, PTO, paid and floating holidays, paid parental leave, professional development resources, and company discounts.EEO StatementOur company is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our employment decisions are based on individual qualifications, job requirements and business needs without regard to race, color, marital status, sex, sexual orientation, gender identity and/or expression, age, religion, disability, genetic information, citizenship status, national origin, pregnancy, veteran status and or any other legally protected characteristics. We are committed to providing reasonable accommodation.Physical DemandsThe physical demands described here are representative of those an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear, climb ladders, operate standard maintenance equipment and tools, perform light maintenance work, and be able to work outdoors in varying weather conditions. Vision requirements include close vision and the ability to focus. The employee may frequently lift and/or move up to 50 pounds.The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Management reserves the right to modify, add, or remove duties as necessary. Arden Logistics Management, LLC