Service Operations Manager

Job Description

Why choose us?


Are you ready to take the next step in your leadership career? Join us for an exciting opportunity as a Service Operations Manager, where customer experience, operational excellence, and front-end leadership come together.


At Albertsons Companies, we are looking for team-focused managers who are passionate about customer service, people development, and operational consistency. As a Service Operations Manager, you will oversee front-end and service operations, ensure strong execution of company service programs, and lead teams that deliver a fast, friendly, and compliant shopping experience. This role offers a dynamic, customer-facing environment where your work directly supports store performance and customer engagement.


Bring your flavor


Building the future of food and well-being starts with great service at the front of the store. Bring your passion for customer engagement, operational discipline, and team leadership to a role where you set the tone for service excellence, support your associates, and create positive experiences for every customer, every visit.


Main responsibilities:

• Leads all front-end and customer service teams, ensuring fast, friendly, and accurate service

• Coach and develop associates on service standards, courtesy programs, and service recovery

• Oversee daily front-end operations including check stands, self-checkout (SCO), service desk, and checkout processes

• Ensure compliance with cash handling, security, returns, refunds, and transaction policies

• Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs

• Oversee cash office processes including safe counts, till audits, deposits, and reconciliation

• Ensure front-end readiness for audits, compliance requirements, and company programs

• Hire, train, coach, schedule, and develop service associates, supervisors, and front-end staff

• Support shrink reduction, fraud prevention, and proper handling of restricted items

• Complete required reports and maintain strong communication with management teams

We are looking for candidates who possess the following:


Soft skills:

• Strong customer-service focus with a calm, professional team presence

• Effective communication, coaching, and conflict-resolution skills

• Strong organization, prioritization, and planning abilities

• Ability to multitask in a fast-paced, customer-facing environment

Competencies:

• Front-end and customer service operations

• Cash handling, cash office accuracy, and compliance execution

• Labor planning, scheduling, and service productivity

• Service standards, audit readiness, and loss prevention support

Knowledge:

• Store operations, service programs, and front-end systems

• Cash handling procedures, security protocols, and transaction policies

• Scheduling tools and basic computer applications

Abilities:

• Ability to review service metrics, labor usage, and performance trends

• Ability to train, coach, and develop associates and supervisors

• Ability to stand, move, lift, carry, or push moderate loads as required

• Travel requirements: None

• Other requirements: Flexible availability including evenings, weekends, and holidays; reliable attendance; compliance with company policies, safety standards, and the Code of Business Conduct

We also provide a variety of benefits including:

• Competitive wages paid weekly

• Associate discounts

• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)

• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits

• Leaders invested in your training, career growth and development

• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values - Click below to view video: ACI Values


A copy of the full job description can be made available to you.

About Us

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!


Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.


Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.


Bring your flavor


Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer


The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.


Albertsons is an Equal Opportunity Employer


This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.


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About the Team

Pay Transparency:

Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation Pay or Flexible Time Off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401k eligibility). [If applicable:] Associates in this position may be eligible for a quarterly bonus.