Deskside Technician I

Stefanini Group

Responsibilities Provide hardware/software support services to onsite client, including break/fix. Implement virus detection and eradication procedures. Diagnose end‑user system failures and implement repair solutions. Diagnose printer and peripheral device failures and implement repair solutions. Troubleshoot network devices to ensure connectivity from PC to network. Qualifications 3+ years of corporate desk‑side support experience, focusing on Windows 7/10. Experience troubleshooting and replacing hardware on Lenovo PCs. Experience with Active Directory. Experience supporting Microsoft Office 2007, 2016, including Lync, Outlook Web Application, and Outlook 2016 client. Experience troubleshooting wireless connectivity issues. Quality customer‑service skills. VPN experience. Basic hardware printer support experience. Experience with Symantec products including Endpoint Protection, Bitlocker, SCCM, and RDP. Benefits Comprehensive benefits package including 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance. Opportunity to participate in professional development eLearning programs within Stefanini University and other virtual trainings. Work with brilliant minds in a global capacity. #J-18808-Ljbffr

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