Senior Desktop Engineer

Senior Desktop EngineerThe Senior Desktop Engineer will provide Tier 1, front-line technical support, to local and remote employees. This includes assisting with desktops, laptops, mobile devices, peripherals, and basic networking. You'll help ensure users stay productive by delivering high-quality, timely technical assistance. Essential Responsibilities & DutiesUser Support: Assist end users with issues related to hardware, software, and connectivity via phone, email, and Microsoft Teams.Ticket Queue Management: Assign tickets to appropriate staff as they come in.Ticket Management: Log and manage incoming tickets using Service Desk Plus or similar ticketing systems. Escalate issues as necessary.Device Setup: Configure and deploy Windows laptops, desktops, and peripherals following company standards.User Onboarding: Assist in preparing and delivering laptops and setting up accounts for new hires.Software Support: Provide support for Microsoft 365 applications (Outlook, Excel, Teams, Word, PowerPoint, OneDrive) and many others.Mobile Devices: Help set up and support mobile phones and smart devices.Knowledge Sharing: Maintain accurate records and documentation; contribute to the internal knowledge base.Team Collaboration: Partner with senior technicians on more advanced troubleshooting and project-based work.Solo work: Ability to work as the sole IT resource in a small office environment, managing day-to-day support and troubleshooting with minimal supervision.Other Duties: Perform additional IT support tasks as assigned.Preferred QualificationsEducation: Associate degree in Information Technology, Computer Science, or related field, equivalent work experience accepted; bachelor's degree preferred.Experience:1–3 years of experience in desktop or helpdesk support.Familiarity with Windows 10/11, Microsoft 365, and basic Active Directory tasks.Experience with Entra ID, AutoPilot, Company Portal, and Intune are a plus, but not required.Experience with imaging Intune or MDT.Familiar with Dell computers is a plus.Technical Proficiency:Familiar with engineering applications such as AutoDesk, BlueBeam, RockScience, etc. a plus.Strong communication and interpersonal skills.Strong hardware and software troubleshooting skills.Problem-solving mindset with attention to detail.Familiar with CrowdStrike Endpoint Protection is a plus.Familiar with Airlock Digital application control.Willingness to learn and grow in a team environment.Ability to follow procedures and provide consistent support.Preferred Certifications (not required but beneficial)CompTIA A+, Network+, and/or Security+Microsoft 365 Certified: Endpoint Administrator AssociateITIL FoundationGEI is an AA/equal opportunity employer, including disabled and veterans.