Collections Coordinator, Customer Service

Collections Coordinator, Customer Service

Global Lending Services Posted 2 months ago, valid for 7 days

Tempe, Maricopa 85287, AZ

$17.75/hr plus monthly performance bonuses

Full Time

Paid Time Off Tuition Reimbursement

The job offers a compensation of $17.75 per hour along with monthly performance bonuses.

Candidates are required to have a high school diploma or equivalent, with no specific year of experience mentioned.

The position involves managing a portfolio of auto loan accounts, reducing delinquency, and maintaining positive customer relationships.

Work hours are fixed at 40 hours per week, including one night shift and rotating Fridays and Saturdays, with no Sundays required.

Benefits include medical, dental, vision insurance, 401K with employer match, paid time off, and a business casual work environment.

GLS is dedicated to helping more individuals access affordable auto financing through advanced analytics and technology. For over 10 years, we have supported more than a million families, providing them with reliable transportation options in their daily lives.

What You'll Do

• Manage a portfolio of auto loan accounts and reduce delinquency.
• Contact customers to understand intent and ability to pay.
• Maintain positive relationships while collecting on past-due balances.
• Negotiate solutions that work for customers and GLS (immediate payments and/or promises to pay with clear dates and amounts).
• Follow state and company guidelines in a fast-paced environment.
• Accurately document all contacts, outcomes, and follow-up in GLS systems.
• Meet or exceed assigned goals and business plan objectives.
• Maintain electronic records and support additional assignments or special projects as needed.

What You'll Bring

• High school diploma or equivalent.
• Excellent interpersonal skills: friendly, tactful, empathetic, and able to influence and manage conflict.
• Strong judgment and discretion with highly sensitive and confidential information.
• Ability to build cross-functional partnerships and maintain positive customer relationships.
• Active listening skills; comfortable probing and asking targeted questions to gather information.
• Strong verbal and written communication with internal and external customers.
• Team player who can adapt in a fast-paced, changing environment.
• Proficient computer skills with internet and standard business tools (Microsoft Office); quick to learn new systems.
• Excellent organization and attention to detail; able to manage multiple priorities.
• Commitment to GLS core values and key competencies.

Work Environment

This role is phone- and computer-based, requiring the employee to be seated for extended periods. Frequent speaking and close visual work, including reading data, screens, and documents.

Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability

401K with employer match and 100% immediate vesting

Paid Time Off (PTO) and paid company holidays to help you balance work and personal life

Paid Volunteer Time Off (VTO) Annually

Tuition Reimbursement

Parental Leave

Business casual work environment

Join over 1,000 colleagues who "Care Deeply and Think Boldly" in a positive, adaptive culture that celebrates success and impact. GLS is proud to be recognized by Inc. 5000 as one of the nation's fastest-growing private companies.